Store Manager FT - MD 601

Cricket Wireless • Glen Burnie, MD

5d • $17 - $18 • Onsite

About The Position

The Store Manager is responsible for the full operation of a Cricket Wireless authorized retail store, including opening and closing, staffing, service levels, cash, and inventory. The manager spends most business hours on the sales floor greeting customers, coaching employees, and managing the business close to customers and the sales team. The role establishes and exceeds organizational and individual performance goals while delivering high levels of customer service within company policies.

The manager oversees retail operations including hiring, training, marketing, and team leadership; recruits sales staff on an ongoing basis; and ensures visual merchandising meets Cricket standards. The role also addresses customer questions about billing, equipment, service-plan upgrades, and related service issues; keeps associates trained on new products, offerings, and sales techniques; and participates in community and local marketing events and public relations activities.

Requirements

• 1–2 years of management experience in retail or another environment with a strong customer focus.
• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
• Working knowledge of PC Windows applications required.

Nice To Haves

• College degree preferred.
• Working knowledge of cellular or advanced wireless communication preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Manage all store operations, including opening, closing, staffing, service levels, cash, and inventory.
• Adjust staffing as needed to meet business needs.
• Work on the sales floor to greet customers, coach employees, and manage sales operations.
• Set and exceed organizational and individual performance goals.
• Deliver high levels of customer service in accordance with company policies.
• Screen, hire, and recruit sales staff on an ongoing basis.
• Oversee hiring, training, marketing, and team leadership.
• Maintain appealing visual merchandising in accordance with Cricket standards.
• Motivate, coach, develop, lead, and train the sales team.
• Answer customer questions about billing processes, equipment, service-plan upgrades, and other customer-service matters.
• Ensure sales associates are trained on new products and offerings and know the sales techniques needed to sell them.
• Participate in community events, local marketing events, and public relations activities.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Competitive paid time-off program.
• Medical coverage available with an optional monthly deduction.
• Phone service discounts.
• Development and growth opportunities.
• Hourly pay plus sales bonuses and a monthly manager bonus upon qualification of store goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED