Store Manager FT - MD 585

Cricket Wireless • Catonsville, MD

5d • $17 - $18 • Onsite

About The Position

Talk4Less Wireless, an authorized Cricket Wireless retailer, is hiring a full-time Store Manager for its Catonsville, Maryland location. The Store Manager oversees the full operation of the retail store, including staffing, customer service, cash, and inventory, and spends most business hours on the sales floor supporting customers and coaching employees. The role leads hiring, training, marketing, sales, and team development while working to achieve organizational and individual performance goals. Compensation is hourly pay plus sales bonuses and a monthly manager bonus when store goals are met.

Requirements

• 1–2 years of management experience in retail or another environment with a strong customer focus.
• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
• Working knowledge of PC Windows applications.

Nice To Haves

• College degree preferred.
• Working knowledge of cellular or advanced wireless communications preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Manage all aspects of store operations, including opening and closing, staffing, service levels, cash, and inventory.
• Adjust staffing as needed to meet business needs.
• Spend most business hours on the sales floor greeting customers, coaching employees, and leading store operations.
• Establish and exceed organizational and individual performance goals.
• Provide leadership and complete duties that support high customer service standards within company policies.
• Screen, hire, and continually recruit sales staff.
• Lead retail operations including hiring, training, marketing, and team leadership.
• Maintain appealing visual merchandising in accordance with Cricket standards.
• Motivate, coach, develop, lead, and train the sales team.
• Answer customer questions about billing, equipment, service plan upgrades, and other customer service matters.
• Ensure sales associates are trained on new products and offerings and understand the sales techniques needed to sell them.
• Participate in community and local marketing events and public relations activities to build a positive local image.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Competitive paid time-off program.
• Medical coverage available with an optional monthly deduction.
• Phone service discounts.
• Development and growth opportunities.
• Hourly pay plus sales bonuses and a monthly manager bonus upon qualification of store goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED