Store Manager

Kimbrell's Home Furnishings•Raleigh, NC

11d

About The Position

The Store Manager is responsible for the overall leadership, performance, and daily operations of a retail showroom. The role drives sales growth, delivers an exceptional customer experience, and leads a high-performing team while maintaining operational excellence, financial accountability, and compliance with company policies. The Store Manager sets a results-driven, customer-focused culture and is accountable for store profitability and long-term team success. The position oversees sales, staffing, scheduling, merchandising, inventory, credit operations, financial performance, marketing initiatives, training, customer issue resolution, and regulatory and safety compliance. The Store Manager is expected to adapt to changing business needs and support operational roles as needed. Kimbrell’s Furniture describes its purpose as improving the happiness and well-being of others through home furnishings, and emphasizes customer service, community support, teamwork, and a supportive workplace where employees can grow and contribute.

Requirements

High school diploma or equivalent preferred; an equivalent combination of education and relevant experience will be considered.
Prior Store Manager or senior retail leadership experience.
Proven track record of driving sales and managing store performance.
Experience in team leadership, coaching, and employee development.
Strong leadership, coaching, and team development capabilities.
Ability to drive sales performance and achieve financial targets.
Customer-focused mindset and commitment to service excellence.
Knowledge of retail operations, merchandising, inventory, and store management practices.
Strong financial and business acumen, including P&L management.
Excellent communication, problem-solving, and decision-making skills.
High level of accountability, professionalism, and adaptability.
Ability to manage multiple priorities in a fast-paced retail environment.
Ability to work a flexible schedule, including evenings, weekends, holidays, and peak periods.
Willingness to work 45–50+ hours per week based on business needs.
Ability to lift or move up to 50 pounds as needed and support showroom operations.

Nice To Haves

Familiarity with credit and collections processes and compliance standards.
Bilingual English-Spanish ability may be a plus based on specific store staffing needs.

Responsibilities

Drive store sales to meet or exceed revenue, margin, and key performance indicator targets, including conversion, average ticket, and protection plan performance.
Lead by example through active customer engagement, consultative selling, and helping team members close sales.
Recruit, develop, coach, and hold team members accountable for performance while fostering a positive, high-performing work environment.
Maintain a strong leadership presence on the sales floor and ensure consistent execution of customer experience standards.
Oversee daily store operations, including staffing, scheduling, policy compliance, and safety standards.
Ensure showroom excellence through merchandising, product placement, display accuracy, and overall store presentation.
Monitor inventory and product flow, and coordinate between the warehouse, showroom, and distribution partners.
Oversee credit operations, accounts receivable, collections, and compliance with regulatory requirements.
Manage financial performance, including P&L, payroll, expenses, cash handling, and deposits.
Execute marketing initiatives, promotions, and community outreach to drive traffic and brand awareness.
Ensure consistent execution of sales processes, team training, and customer engagement standards.
Serve as the primary escalation point for customer concerns and ensure timely, professional resolution.
Adapt to changing business needs, adjust priorities, and step into operational roles as needed to support store success.
Perform other duties as assigned.