Store Manager

Walgreens•Downers Grove, IL

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. The Store Manager oversees store and pharmacy operations, business performance, inventory, staffing, training, and compliance, and serves as a liaison between the store, district, corporate, and community.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as specified in the posting; pharmacist licensure must be obtained as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, provide assistance, model service best practices, and resolve complaints or special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, and promotional spaces.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize store staffing, work assignments, and delegation.
Ensure the store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
Ensure staff can use store computer and technology systems and software, and contact IT support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, sales, cost, asset-protection, pharmacy, and clinic performance indicators; develop and implement action plans, review KPIs, and support pharmacy operations during busy periods, including working as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and plan for store and pharmacy growth and performance.
Manage employee performance, career progression, training completion, coaching, recognition, hiring, promotion, termination, discipline, performance plans, and compensation approvals.
Promote teamwork and maintain open communication with team members through individual discussions and group meetings.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months of starting as Store Manager, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law, or pursue pharmacist technician certification as required.
Serve as a liaison between the district, corporate, and the store; conduct community outreach and assist the District Manager with community events.