Store Manager (Store 3174)

GameStop•Sheboygan Falls, WI

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests and providing outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals, maintains an easy-to-shop, clean, and organized store, builds guest loyalty and repeat business, and supervises retail staff. The Store Manager also leads in a multiunit capacity.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
Have a high school diploma or equivalent.
Have at least 1 year of retail management experience.
Have an outgoing, welcoming personality and strong people skills.
Provide genuine, individualized assistance to every guest.
Demonstrate clear verbal and written communication and listening skills in English, in person and by phone.
Work independently and as a team leader, completing assigned tasks in a timely manner.
Meet leadership expectations for attendance, personal appearance, safety, and respectful workplace conduct.
Operate a Point-of-Sale (POS) computer system and use basic mathematics and alphabetizing skills.
Complete required paperwork properly and understand and convey written, oral, or diagram-based instructions.
Execute financial tasks in strict accordance with company policy.
Achieve objectives and lead in a fast-paced, rapidly changing environment.
Work 40 hours per week, with flexibility for extended hours or days as needed, including nights, weekends, some holidays, and occasional overtime.
Manage pressure constructively and adapt to stressful situations without affecting guest interactions; demonstrate creativity and problem-solving.
Be reliable and trustworthy, exercise good judgment, and be able to work alone.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to a minimum height of 4 feet, and perform other basic fine and gross motor tasks.
For stores on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

An associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Model best-in-class guest service by greeting guests, responding to questions and concerns, helping guests meet their video gaming needs, sharing promotions and recommendations, applying selling behaviors, and prioritizing guest interactions.
Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
Process purchases and returns accurately using the Point-of-Sale (POS) system, provide receipts and correct change, and respond professionally to in-person and phone inquiries.
Promote guest benefits, including the new-title reservation, trade-in, and Pro Rewards loyalty programs.
Recruit, interview, hire, assess, develop, and retain high-performing associates; ensure required onboarding, job, and compliance training is completed before associates open or close a shift alone.
Communicate with store associates and the District Manager to implement store initiatives, set service expectations, and train associates on job responsibilities, policies, procedures, and practices.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines, account for required breaks and meals, and maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and feedback to associates and enter written performance feedback in Workday or the HR service management system.
Keep all store areas neat, clean, organized, and merchandised according to company guidelines, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct inventory counts, stock and restock merchandise, and keep sales-floor products represented, organized, and alphabetized.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate inspection of associates’ packages or belongings at closing or shift end.
Lead the store team in meeting or exceeding sales, profit, and shrink goals, and complete related administrative and operational duties.
Count, balance, and reconcile daily transactions in the POS system; accurately complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make bank deposits according to guidelines.
Verify shipments, record discrepancies in the POS system, conduct merchandise counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are correctly labeled and include packing lists.
Monitor associate and guest safety, address hazardous situations promptly, and report injuries according to company guidelines.
Maintain neat and organized store records and files and ensure manuals are up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.