Store Manager in Training

Circle K•Franklin, IN

21d•Onsite

About The Position

The Store Manager in Training is responsible for leading and managing store operations, employees, customer service, training, communication, organization, and financial performance. The role includes recruiting, hiring, training, scheduling, and supervising employees; maintaining the store’s cleanliness, stock, presentation, and safety; building positive relationships with customers, suppliers, and the community; and ensuring required reports, records, and signage are maintained. The manager analyzes sales and expenses, manages budgets and merchandise margins, and safeguards store funds. The position performs most work indoors but also requires outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. It involves occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer and occasional noise. The employee is expected to work with minimal direction and to serve as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained to company standards.
Maintain a professional and supportive image with employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the surrounding community.
Prepare timely written performance appraisals and provide appropriate feedback to employees.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures.
Develop methods to ensure timely communication with all employees.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.