Store Manager In Training

Circle K Stores•Chapel Hill, NC

32d•Onsite

About The Position

The Store Manager In Training role is a full-time position with flexible shift availability, including days, evenings, overnights, and weekends. This role involves leadership and management responsibilities, focusing on recruiting, hiring, and training employees to ensure excellent customer service. The position requires developing, managing, and assigning tasks to maintain site standards for cleanliness, stocking, organization, and overall appearance. The Store Manager In Training is expected to maintain a professional and supportive image, schedule employees effectively, and implement non-discriminatory management practices. Additionally, the role involves developing positive relationships with suppliers, resolving customer complaints, and promoting a safe, positive public image within the community. Training and development of employees on customer service, site image, marketing, and safety procedures are key components. Effective communication, organizing and planning for site needs, and accurate and timely reporting are also essential. Financial analysis, including daily sales and expense review, budgeting, forecasting, and managing merchandise margins, is crucial. The role also requires safeguarding and accounting for all financial transactions. The position involves working primarily indoors but requires occasional outdoor work for tasks like cleaning parking lots and taking out garbage. Exposure to occasional cold temperature extremes from walk-in coolers/freezers and occasional noise is expected. The role requires working with a minimum of direction and supervision, acting as an effective manager, supervisor, and leader at all times.

Requirements

High School diploma or GED preferred.
Experience in retail sales preferred.
Experience to perform the essential duties, responsibilities and working in the conditions described below.
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
Ability to supervise and manage the functions listed in the CSR and ASM job description.
Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
Ability to communicate (orally and in writing) in English.
Perform other duties as assigned or delegated by his/her supervisor.

Responsibilities

Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
Maintain a professional and supportive image among subordinates and supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain site image.
Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
Develop positive and professional relationships with all suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image within the neighboring community.
Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
Train all employees on safety procedures and promote safety awareness.
Develop ways and means to ensure that all employees receive proper communication in a timely manner.
Establish periodic on-going communication meetings with all site employees and the Market Manager.
Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
Organize and maintain all site files and manuals.
Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines, as well as understand and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform all other financial analysis necessary to maximize sales and net profits.