Store Manager in Training

Hy-Miler (CrossAmerica Partners)•Fremont, OH

20d

About The Position

The Store Manager in Training (MIT) receives comprehensive training to develop the skills and knowledge needed to manage a convenience store. Working closely with the Store Manager, the MIT gains hands-on experience in store operations, staffing, inventory, and customer service, with the goal of eventually becoming a Store Manager. The role provides an opportunity for professional growth and career advancement in retail.

Requirements

High school diploma or equivalent.
Previous supervisory or leadership experience.
Valid state driver's license.
Interest in a retail management career and willingness to grow and develop skills in a fast-paced environment.
Ability to lead, motivate, and manage a diverse team.
Strong interpersonal and communication skills with staff, customers, and management.
Ability to identify store-operation challenges and propose solutions.
Strong attention to detail and ability to handle multiple tasks.
Customer-first mindset and ability to anticipate needs, address concerns, and ensure satisfaction.
Basic understanding of safety and sanitation procedures, including local health codes and regulations.
Strong time management, multitasking, and task-prioritization skills.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift boxes and products up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store and between departments regularly.
Ability to handle cash, operate registers, and bag items efficiently.
Comfort with repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments, including freezers and refrigerators, and tolerate varying kitchen temperatures.
Ability to perform physical tasks consistently and efficiently, handle emergency situations, and work alone.

Nice To Haves

Post-secondary education in business.
Prior experience in retail operations or customer service.
Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
Familiarity with basic office software such as Excel and Word.

Responsibilities

Participate in a structured training program covering leadership, customer service, inventory management, and operational procedures.
Assist in supervising and guiding staff on store operations, preparation, cleanliness, and efficiency.
Learn day-to-day store operations, including workflows, staff scheduling, product ordering, and product quality control.
Help ensure compliance with local and state health codes and food safety regulations, and train staff on sanitation and safety procedures.
Assist with inventory management, product ordering, delivery receiving, stock rotation, inventory counts, and reporting discrepancies.
Participate in customer service training and help create a welcoming environment for customers.
Learn to schedule and supervise staff, maintain adequate staffing, and assist with labor cost management.
Help train new employees in safety procedures and store protocols.
Assist with employee issues, conflicts, and customer complaints professionally and effectively.
Learn to manage daily sales, inventory usage, and waste reports, and assist with maintaining safety compliance records.
Assist in monitoring costs, waste, and order volumes to support profitability and customer satisfaction.
Learn employee scheduling and time tracking, and help ensure compliance with company policies and labor laws.
Participate in ongoing safety training and emergency procedures, including safe equipment operation and handling hazardous materials.
Identify operational improvement opportunities and work with senior management to implement solutions.
Collect and analyze customer feedback to improve service, quality, and store operations.
Help improve efficiency, reduce waste, and maximize store profitability.