Store Manager III (65th & 3rd Ave.)

TD Bank • New York, NY

1d • Onsite

About The Position

The Store Manager III leads the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role manages, coaches, and motivates the store team to deliver a strong employee and customer experience, achieve performance targets, deepen customer relationships, and connect customers with appropriate specialists. The manager oversees store operations, team performance, service quality, lending activities, community engagement, budgeting, and risk management. The position may oversee a large, highly complex, or new store and may manage multiple locations or a diverse customer base as needed. It also serves as a senior escalation point for store issues and may mentor other store managers.

The role originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration. It is classified as a loan originator and mortgage loan originator position, subject to applicable eligibility and background-check requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 5 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 5 years of experience demonstrating business development skills, including conceptualizing and implementing strategies.
• At least 5 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank products and services, store operations, and security.
• Ability to manage competing priorities and strategically align work with store goals and objectives.
• Ability to anticipate gaps and trends and influence direction across a specialized area of the Region and Market.
• Ability to negotiate, manage relationships, and influence across the Region, Market, and Business line.
• High performance standards and ability to coach peers.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration and eligibility for registration as a mortgage loan originator; eligibility for employment with a covered financial institution is required.
• Satisfactory criminal background check and credit report check, plus required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead and manage the store team, including hiring, goal setting, coaching, development, performance reviews, compensation decisions, and disciplinary actions.
• Manage a large or complex store and its portfolio, with accountability for store and individual performance metrics and business results.
• Build store-specific strategies to grow deposits, investments, loans, customer relationships, revenue, and referrals while managing expenses and the store budget.
• Lead customer service and advice activities, coach colleagues on products and sales conversations, resolve customer issues, and oversee execution of customer experience objectives.
• Promote the bank’s presence in the community through participation and leadership in local business groups, initiatives, and fundraisers.
• Partner with specialists and other business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Digital, to develop and serve customers.
• Oversee store premises, colleague scheduling, and complex daily operational and administrative duties.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings; maintain active NMLS registration.
• Ensure due diligence and accurate customer transactions; follow and reinforce bank operating policies, procedures, codes of conduct, and regulatory requirements.
• Identify, manage, and escalate risks and non-standard or high-risk activities; maintain effective risk-management and control practices.
• Recruit and develop a diverse, qualified, high-performing team; set objectives, monitor results, recognize performance, and foster teamwork and a fair, respectful work environment.
• Share knowledge and communicate issues across teams, support change, and act as a brand ambassador for the business area and bank.
• Mentor developing store managers and, at higher levels, support leadership, change management, performance, and talent development across the Market or Region.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager