Assistant Banking Center Manager - 65th & Bell

MidFirst Bank • Glendale, AZ

9d

About The Position

The Assistant Banking Center Manager assists the Banking Center Manager with daily banking center operations and leads a team of sales and service professionals in meeting sales goals and providing valuable customer service. The role supports development of new business and retention and expansion of existing customer relationships. It includes operational, customer-service, sales, compliance, security, and supervisory responsibilities. Candidates must be available to work weekend hours. Standard banking center hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m. A shift differential is available for certain hours: $5 per hour for Monday through Friday from 5:00 p.m. to 6:00 p.m. and Saturdays from 12:00 p.m. to 1:00 p.m.

Requirements

• At least three years of successful sales experience in an incentive-driven or relational selling environment, with demonstrated performance meeting and exceeding goals.
• Supervisory abilities, including leadership, sound decision-making, motivating others, and addressing conflict positively and productively.
• Proven ability to participate proactively and effectively in a sales program and meet or exceed sales and referral expectations.
• Availability to work weekends and/or extended hours as required.
• Proficiency with Microsoft applications, including Word, Outlook, and Excel.
• Must have a current Notary commission or be willing to obtain one; the bank pays the application, bond, and notary seal costs.
• Ability to stand or sit for extended periods and perform typing and repetitive motions.
• Ability to lift and carry cash drawers, coin bags, and boxes weighing up to 25 pounds.

Nice To Haves

• Previous banking experience.
• Extensive knowledge of banking products and services.
• Fluent verbal and written English and Spanish skills.
• Sales management experience in a retail banking environment.

Responsibilities

• Assist in overseeing banking center operations and support staff through answering questions, coaching, encouragement, feedback, and constructive criticism.
• Process loan applications and customer-originated financial transactions, open new accounts, and sell banking products and services.
• Build and maintain client relationships, identify customer needs, and offer financial products and services.
• Generate sales leads through community outreach, develop business partners, and build internal relationships.
• Assist customers with account questions and concerns, explain service charges, statement issues, and product features, and resolve complex or sensitive issues.
• Cultivate an engaged team through coaching on behaviors, sales techniques, service expectations, and compliance guidelines, while modeling those standards.
• Ensure the center follows audit and compliance procedures while maintaining high customer service standards.
• Ensure completion of regulatory compliance and training related to sales and service responsibilities for the manager and associates.
• Ensure security procedures are followed, including opening and closing procedures.
• Represent the bank in a positive, courteous, friendly, and professional manner.
• Perform supervisory duties, including coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and preparing and conducting performance evaluations.

Benefits

• A $5-per-hour shift differential for Monday through Friday from 5:00 p.m. to 6:00 p.m. and Saturdays from 12:00 p.m. to 1:00 p.m.
• The bank pays the costs of obtaining a notary commission, including the application, bond, and notary seal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed