Assistant Banking Center Manager - 65th & Bell

MidFirst Bank • Glendale, AZ

10d

About The Position

Assistant Banking Center Managers assist Banking Center Managers with the daily operations of a banking center and provide leadership to sales and service professionals to meet and exceed sales goals and provide valuable customer service. The role also focuses on developing new business and retaining and expanding existing customer relationships.

The position involves supporting banking center operations and staff, processing loan applications and customer-initiated financial transactions, opening accounts, and selling banking products and services. It includes building customer and business relationships, generating sales leads through community outreach, addressing customer concerns, and resolving potentially complex or sensitive issues.

The Assistant Banking Center Manager helps cultivate an engaged team through coaching, training, feedback, and guidance on sales, service, compliance, and appropriate workplace behaviors. The role also ensures adherence to audit, compliance, and security procedures and includes supervisory responsibilities such as scheduling, approving transactions, coordinating duties, reviewing time cards, and conducting performance evaluations.

Standard banking center hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m. Candidates must be available to work weekend hours. A shift differential is available for certain hours: $5 per hour for Monday through Friday, 5:00 p.m. to 6:00 p.m., and Saturdays, 12:00 p.m. to 1:00 p.m.

Requirements

• At least three years of successful sales experience in an incentive-driven or relational selling environment, with demonstrated performance meeting and exceeding goals.
• Supervisory abilities, including leadership, sound decision-making, motivating others, and addressing conflict positively and productively.
• Ability to participate proactively and effectively in a sales program and meet or exceed established sales and referral activity expectations.
• Availability to work weekends and/or extended hours as required.
• Proficiency with Microsoft applications, including Word, Outlook, and Excel.
• Must have a current Notary commission or be willing to become a notary by pursuing the application, bond, and notary seal at the bank’s expense.
• Ability to stand or sit for long periods, type, and perform repetitive motion.
• Ability to lift and carry cash drawers, coin bags, and boxes weighing up to 25 pounds.

Nice To Haves

• Previous banking experience is preferred.
• Extensive knowledge of banking products and services.
• Fluent verbal and written English and Spanish skills.
• Sales management experience within a retail banking environment.

Responsibilities

• Assist with banking center operations and support staff by answering questions, coaching, encouraging, and providing feedback and constructive criticism.
• Process loan applications and customer-originated financial transactions, open new accounts, and sell banking products and services.
• Build and maintain customer relationships, identify customer needs, and offer financial products and services to address those needs.
• Generate sales leads through community outreach, develop business partners, and build internal relationships.
• Address customer questions and concerns about accounts, service charges, statements, and product features, and work to resolve complex or sensitive issues.
• Coach team members on appropriate behaviors, sales techniques, service expectations, and compliance guidelines, while modeling those expectations.
• Ensure the banking center follows audit and compliance procedures while maintaining high customer service standards.
• Ensure required regulatory compliance and training are completed for self and associates.
• Ensure security measures are followed for banking center opening and closing procedures.
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner.
• Perform supervisory duties including coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and preparing and conducting performance evaluations.

Benefits

• A $5 per hour shift differential is available for Monday through Friday, 5:00 p.m. to 6:00 p.m., and Saturdays, 12:00 p.m. to 1:00 p.m.
• The bank will cover the expense of obtaining a notary commission, including the application, bond, and notary seal.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed