Assistant Banking Center Manager

Security Bank of Kansas City•Paola, KS

4d•Onsite

About The Position

The Assistant Banking Center Manager delivers an excellent experience to current and potential customers through in-person, phone, and email interactions. The role builds and enhances customer relationships, provides prompt and professional service, promotes bank products and services, and supports market and office goals. The employee performs managerial duties at the facility when the Banking Center Manager is absent, supervises teller operations, and coaches and develops employees. This is an onsite position at an assigned banking center and is not remote.

Requirements

Minimum 2–3 years of banking, retail, or sales experience; previous customer interaction is preferred.
High school education or equivalent knowledge, skill, and mental development.
Demonstrated sales, leadership, and client-experience skills, with some background in outside networking or community involvement.
Recent customer service experience, preferably in a banking environment.
General knowledge of traditional banking products and services, including online and mobile banking and self-service channels.
Intermediate experience with office technology, such as computers, internet browsers, Microsoft Office, or similar applications.
Ability to multitask, achieve goals, stay organized, solve problems, manage time, and work with limited supervision.
Ability to use tact and diplomacy and maintain a professional personal appearance.
Excellent English verbal and written communication skills, including clear, confident, friendly, and polite interactions with customers and coworkers in person, electronically, and by phone.
Willingness and ability to attend work daily as scheduled.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be available for individuals with disabilities.

Nice To Haves

Previous customer interaction experience.
Recent customer service experience in a banking environment.
Background in outside networking or community involvement.

Responsibilities

Create market-specific business development strategies and activities to grow market share and develop new online household relationships to meet office budgets.
Apply operational policies and procedures as customer behaviors and the banking channel evolve.
Understand consumer lending processes, loan products, interest rates, and cross-selling opportunities.
Identify customers and provide account information in accordance with established security procedures; recognize account flags and irregularities, and understand check-hold processes.
Provide enthusiastic, professional customer service and seek ways to exceed customer expectations.
Support individual and enterprise goals and demonstrate behaviors consistent with the bank’s philosophies, objectives, and leadership characteristics.
Use provided system software and promote honest, open communication throughout the organization.
Coordinate with other departments to improve customer service and workflow.
Identify customer needs and provide financial solutions, including referrals to other departments, affiliates, and partners such as mortgage and commercial lending, treasury management, and financial advisors.
Maintain working knowledge of consumer and business banking products and services, and educate customers about bank technology and self-service channels.
Process banking transactions accurately and efficiently while following procedures, protecting customer privacy, and safeguarding against fraud.
Welcome and assist customers in the lobby, teller line, drive-through, and by phone; process deposits, withdrawals, check cashing, payments, and other basic transactions.
Issue money orders and cashier’s checks and redeem savings bonds.
Follow applicable bank policies, procedures, regulatory requirements, and guidelines, and stay current with changes.
Research and respond to customer inquiries; provide account statements, assist with check orders, accept address changes, and perform other account-servicing functions to support retention and sales opportunities.
Use needs-based questioning to identify suitable products and services, make referrals, and deepen customer relationships.
Follow disclosure, audit, and security requirements in accordance with bank policy and federal regulations.
Promote bank products and services to prospective customers and participate occasionally in customer visits, community groups, or events to network and promote the bank.
Coach, develop, motivate, and mentor employees to support employee satisfaction and a superior customer experience.
Assist with basic deposit and credit account openings, account maintenance, and safe deposit box access.
Plan teller schedules and supervise facility activities, including researching teller differences and conducting audits as required.
Supervise and assist the teller area, including opening a drawer when necessary; maintain, verify, and balance a cash drawer when called upon.
Assist with onboarding and ongoing employee training.
Meet expectations in the Retail Management Performance Matrix, which is reviewed annually and may change.
Work at the assigned banking center and perform other duties as assigned.