Assistant Banking Center Manager

Great Southern Bank • Springfield, MO

1d

About The Position

The Assistant Banking Center Manager assists the Banking Center Manager or Assistant Regional Banking Center Manager with administering and supervising the daily activities of a banking center. In partnership with the Manager, this role helps ensure sales and production goals, customer-service standards, security procedures, regulatory requirements, and efficient transaction handling are met.

The position supports business development, staff supervision and development, customer service, daily operations, and banking-center security. It also requires reliable attendance, professional communication, and compliance with company policies and applicable banking laws and regulations, including BSA/AML. The role may perform other related duties as assigned. The position is eligible for additional incentive compensation based on achievement of established goals.

Requirements

• High school diploma or GED.
• At least 3 years of related experience, including at least 1 year of supervisory or lead experience and/or training.
• Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
• Ability to add, subtract, multiply, and divide.
• Valid motor vehicle operator’s license and/or ability to travel to training sites and other banking-center locations.
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.

Nice To Haves

• At least 6 months of prior sales experience.
• At least 1 year of customer service experience.
• At least 1 year of cash-handling experience.
• State Life Insurance License or ability to pass the Life License Exam.
• Notary license.

Responsibilities

• Assist the Banking Center Manager in meeting established goals and standards and implementing annual strategic plans, including loan production, deposit growth, and sales referrals.
• Support new business development by identifying cross-selling opportunities, informing customers about bank products, contacting prospective businesses, and participating in community and civic organizations.
• Meet or exceed production goals.
• Assist with supervision of subordinate staff, including evaluating performance, developing employees’ abilities, and ensuring standards are met.
• Work with the Manager on staff training and development; with guidance, select, coach, counsel, discipline, and review staff, and maintain appropriate documentation.
• Ensure customers and other bank personnel are served promptly, efficiently, and professionally; complete paperwork and customer follow-up on time and address complaints promptly.
• Meet or exceed banking-center service standards.
• Maintain knowledge of daily operating problems and ensure their resolution; review and approve exceptions in accordance with policies and procedures.
• Maintain working knowledge of applicable banking regulations and ensure compliance and implementation.
• Assist with banking-center security, including employee training and updates on security procedures and controlled issuance and maintenance of security codes and keys.
• Maintain regular and reliable attendance, punctuality, and professional appearance.
• Communicate clearly and efficiently through in-person, phone, email, letter, and other correspondence.
• Follow company policies, banking rules, regulations, and laws, including BSA/AML requirements.
• Perform other related duties as required or assigned.

Benefits

• Eligible for additional incentive compensation based on achievement of established goals.
• Reasonable accommodations are available for applicants and employees who request them.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED