Assistant Banking Center Manager

Great Southern Bank•Springfield, MO

About The Position

The Assistant Banking Center Manager assists the Banking Center Manager or Assistant Regional Banking Center Manager in administering and supervising the banking center’s daily activities. In conjunction with the Manager, this role helps ensure sales and production goals, customer service standards, security requirements, and regulatory requirements are met, and that transactions are handled efficiently and in a timely manner. The role supports business development and sales, employee supervision and development, customer service, daily operations, regulatory compliance, and banking center security. The position requires regular attendance, punctuality, professional communication and appearance, and adherence to company policies and applicable banking laws and regulations, including BSA/AML. It also requires regular use of a desktop or laptop computer and may require travel to training sites and other banking center locations. The schedule is Monday through Friday, 8:30 AM to 5:30 PM, with rotating Saturdays, for a total of 40 hours. The position is eligible for additional incentive compensation based on achievement of established goals.

Requirements

High school diploma or GED.
At least 3 years of related experience, including at least 1 year of supervisory or lead experience and/or training.
Valid motor vehicle operator’s license and/or ability to travel to training sites and other banking center locations.
Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
Ability to add, subtract, multiply, and divide.

Nice To Haves

At least 6 months of prior sales experience.
1 year of customer service experience.
1 year of cash handling experience.
State Life Insurance License or ability to pass the Life License Exam.
Notary license.

Responsibilities

Assist the Banking Center Manager in meeting established goals and standards and implementing annual strategic plans, including loan production, deposit growth, and sales referral standards.
Support new business development by working with employees on cross-selling, informing customers about Great Southern Bank products, developing new customer relationships, and participating in community and civic organizations.
Assist with supervising subordinate staff, evaluating performance, developing employee abilities, supporting training, and, with guidance from the Manager, selecting, coaching, counseling, taking disciplinary measures, reviewing performance, and maintaining documentation.
Serve customers and other bank personnel in a timely, efficient, and professional manner; complete paperwork and customer follow-up promptly; and address customer issues and complaints.
Maintain knowledge of daily operating problems and help resolve them; review and approve exceptions in accordance with policies and procedures; and ensure compliance with applicable banking regulations.
Support banking center security by ensuring personnel are trained and updated on security procedures and that security codes and keys are issued and maintained in a controlled environment.
Maintain regular and reliable attendance, punctuality, and professional appearance; communicate clearly through in-person, phone, email, and written correspondence; and follow company policies and applicable banking rules, regulations, and laws, including BSA/AML.
Perform other related duties as required or assigned.