Assistant Store Manager III

HEART OF TEXAS GOODWILL INDUSTRIES•College Station, TX

12d•$19 - $21•Onsite

About The Position

The Assistant Store Manager partners with the Store Manager to plan, direct, and coordinate daily operations at an assigned HOT Goodwill retail store. The role helps team members understand performance goals and coaches them to achieve those goals while supporting a workplace where people can contribute to the community served by HOT Goodwill’s mission. When the Store Manager is absent, the Assistant Store Manager assumes full responsibility for store operations and serves as the primary on-site leader. Assistant Store Manager levels I–V reflect the assigned store’s volume, staffing, and operational complexity. All levels perform the full scope of responsibilities in the job description; the level does not change core duties or decision-making authority and aligns with established HRIS pay bands. The position directly supervises store staff in partnership with the Store Manager and assumes full supervisory authority during the Store Manager’s absence. It is based in a retail store environment, with varied shifts that may include evenings and weekends. The employee is exposed to airborne particles, including dust and lint from donated goods, and noise levels that range from quiet to very noisy depending on customer volume and operational activity. The role typically involves standing and walking for extended periods, frequent bending, twisting, reaching, and use of hands and arms. Employees regularly lift and carry up to 30 pounds and occasionally up to 50 pounds. A criminal background check is required; applicants with criminal histories will be considered in accordance with applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Experience in retail, including supervisory or team lead responsibilities.
Experience working with people from diverse backgrounds and experiences.
Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
Experience coaching and supporting team members to achieve performance goals.
Familiarity with loss prevention, safety procedures, and adherence to company policies.
Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.
Ability to support administrative tasks, scheduling, and store performance objectives.
Ability to follow written and verbal instructions and carry them out with minimal supervision.
Ability to work cooperatively with others, independently and collaboratively.
Ability to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.
Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
Strong customer service, communication, and interpersonal skills, including the ability to work effectively with a variety of individuals.
Ability to complete assignments accurately and on time.
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
Ability to accurately count money and handle financial transactions.
Ability to stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.
Ability to regularly lift and carry up to 30 pounds and occasionally lift and carry up to 50 pounds.
Willingness to work varied shifts, which may include evenings and weekends.
Ability to meet the position’s essential functions, with reasonable accommodation where applicable.
Must complete a criminal background check; consideration of criminal history is in accordance with applicable law.

Responsibilities

Partner with the Store Manager to plan, direct, and coordinate daily store operations.
Maintain adequate merchandise on the sales floor and ensure production and rotation volumes support revenue goals.
Manage workflow and facility layout to maintain appropriate stock levels and operational efficiency.
Maintain store presentation standards, including organization, merchandising, cleanliness, stock rotations, inventory levels, and signage.
Operate within budgeted expense levels and monitor expenses relative to revenue.
Safeguard company equipment, property, and donated goods; report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Partner with the Store Manager to maintain appropriate staffing levels and schedule employees to meet business needs and operational efficiency.
Support recruiting, hiring, onboarding, and training employees.
Evaluate employee performance, promptly address performance issues, and provide feedback supporting performance reviews.
Model HOT Goodwill’s values and professionalism in the leadership of store personnel.
Work assigned shifts, including weekends.
Ensure excellent customer service for shoppers and donors in keeping with HOT Goodwill’s mission and values.
Present information effectively and respond to questions from employees, program participants, customers, and the public with tact, courtesy, and cooperation.
Communicate effectively and appropriately with all levels of store leadership.
Maintain cash controls in accordance with company policies and procedures.
Oversee the neat, accurate, and timely completion of assigned reports and records.
Perform other duties assigned in accordance with store needs and HOT Goodwill’s organizational goals.
Assume full responsibility for store operations and supervisory authority when the Store Manager is absent.
Complete required training and pursue ongoing development while supporting team members’ growth and self-sufficiency.
Reinforce HOT Goodwill’s mission and values and champion inclusion in the store environment.