Assistant Store Manager III

Heart Of Texas Goodwill Industries•College Station, TX

11d•Onsite

About The Position

The Assistant Store Manager partners with the Store Manager to plan, direct, and coordinate daily operations at an assigned HOT Goodwill retail store. The role helps team members understand performance goals and coaches them toward achieving those goals while fostering an environment where people can contribute meaningfully to the community served by HOT Goodwill’s mission. In the Store Manager’s absence, the Assistant Store Manager assumes full responsibility for store operations and serves as the primary on-site leader. Assistant Store Manager levels (ASM I–V) reflect the volume, staffing, and operational complexity of the assigned store, and align with established pay bands. All levels perform the full scope of responsibilities in the job description; level does not change core duties or decision-making authority. The role directly supervises store staff in partnership with the Store Manager and assumes full supervisory authority for store operations in the Store Manager’s absence. A criminal background check is required; applicants with criminal histories will be considered in accordance with applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The position is based in a retail store environment, where employees may encounter airborne particles, including dust and lint from donated goods, and noise ranging from quiet to very noisy. The job typically requires standing and walking for extended periods; frequent bending, twisting, reaching, and use of hands and arms; regularly lifting and carrying up to 30 pounds; and occasionally lifting and carrying up to 50 pounds. Varied shifts, including evenings and weekends, may be required.

Requirements

High school diploma or equivalent.
Retail experience, including supervisory or team lead responsibilities.
Experience working with people from diverse backgrounds and experiences.
Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
Experience coaching and supporting team members to achieve performance goals.
Familiarity with loss prevention, safety procedures, and adherence to company policies.
Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.
Ability to support administrative tasks, scheduling, and achievement of store performance objectives.
Ability to follow written and verbal instructions.
Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
Ability to work independently and collaboratively.
Strong customer service and communication skills and ability to work effectively with a variety of individuals.
Ability to complete assignments accurately and on time.
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
Ability to accurately count money and handle financial transactions.
Willingness to accept instructions and carry them out with minimal supervision.
Ability to work cooperatively with others.
Ability to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.
Ability to meet the physical demands of the role, including extended standing and walking, frequent bending, twisting, reaching, and use of hands and arms; regularly lifting and carrying up to 30 pounds and occasionally up to 50 pounds.
Ability to work varied shifts, which may include evenings and weekends.
Successful completion of a required criminal background check, with consideration of criminal histories in accordance with applicable law.

Responsibilities

Partner with the Store Manager to plan, direct, and coordinate daily store operations.
Help team members understand performance goals and coach them to achieve those goals.
Assume full responsibility for store operations and serve as the primary on-site leader when the Store Manager is absent.
Maintain adequate sales-floor merchandise volume and ensure production and rotation meet or exceed revenue goals.
Manage workflow and facility layout to maintain appropriate stock levels and efficient operations.
Maintain store presentation standards, including organization, merchandising, cleanliness, stock rotation, inventory levels, and signage.
Operate within budgeted expense levels and monitor and control expenses relative to revenue.
Safeguard company equipment and property, including donated goods, and report damage, misuse, theft, fraud, waste, or unauthorized possession.
Partner with the Store Manager to maintain staffing at appropriate budgeted levels and schedule employees to meet business needs and maximize efficiency.
Support recruiting, hiring, onboarding, and training employees.
Evaluate employee performance, address performance issues promptly, and provide feedback to support performance reviews.
Model HOT Goodwill’s values and maintain professionalism in leading store personnel.
Work assigned shifts, including weekends.
Ensure excellent customer service for shoppers and donors, consistent with HOT Goodwill’s mission and values.
Present information and respond to questions from employees, program participants, customers, and the public with tact, courtesy, and cooperativeness.
Communicate effectively and appropriately with all levels of store leadership.
Maintain proper cash controls in accordance with company policies and procedures.
Oversee and maintain neat, accurate, and timely completion of assigned reports and records.
Perform other duties consistent with store needs and HOT Goodwill’s organizational goals.