Store Manager III (65th & 3rd Ave.)

TD • New York, NY

2d • $124,280 - $186,160 • Onsite

About The Position

The Store Manager III develops, leads, and contributes to the growth and profitability of TD’s Consumer Business through management of a store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through customer solutions and referrals. It focuses on growing the store by deepening customer relationships, putting customers first, and connecting them with the appropriate specialist and advice.

The role manages a large or complex store, provides people-management leadership, and is accountable for store and individual performance metrics. It requires deep knowledge of banking, bank operations, process management, and risk. The manager serves as a senior escalation point for store issues, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The Store Manager oversees customer service, business development, operational excellence, risk management, budgets, and team performance. The position also builds community and business relationships, collaborates with specialists and other business lines, and develops colleagues through hiring, coaching, feedback, and performance management. This position is subject to mortgage loan originator eligibility and registration requirements, as well as criminal background and credit report checks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 5 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 5 years of experience demonstrating business development skills, including conceptualizing and implementing strategies.
• At least 5 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Ability to anticipate gaps and trends and influence direction across a specialized area of the Region and Market.
• Ability to negotiate, manage relationships, and influence across the Region, Market, and Business line.
• High performance standards and ability to coach peers.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with NMLS.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Manage the store portfolio, including deposits, loans, fees, expenses, and store growth.
• Hire, lead, coach, motivate, develop, and manage the performance of store colleagues.
• Set team and individual goals and hold the team accountable for performance objectives and business results.
• Lead service and advice colleagues to improve customer and colleague experiences and provide appropriate product information, advice, and referrals.
• Handle customer issues and participate in negotiation and problem resolution when necessary.
• Promote TD’s presence and brand in the community through participation in business groups, initiatives, and fundraisers.
• Build customer and community relationships and proactively address customer needs.
• Oversee store premises and ensure customer and colleague areas are professional and inviting.
• Ensure colleague scheduling meets customer demand and oversee complex daily operational and administrative duties.
• Develop store-specific strategies and use reporting to identify opportunities to acquire customers and deepen relationships.
• Partner with Specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow the store portfolio and support referrals.
• Manage the store budget and meet revenue and expense objectives.
• Promote partnership across Retail and other lines of business, including Digital, to achieve goals.
• Proactively reach out to prospects and develop relationships with Personal, Small Business, and Center and Influence contacts.
• Ensure operational excellence, transaction accuracy, adherence to policies and procedures, and appropriate due diligence.
• Identify, manage, and escalate risks; maintain a culture of risk management and control and keep abreast of regulatory changes.
• Train and coach colleagues on referrals and trends across Wealth and Business Banking.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active NMLS registration.
• Recruit a diverse and qualified workforce, foster an equitable and cohesive team, and support colleague development and change management.

Benefits

• Base salary and potential variable compensation or incentive awards, including eligibility for cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager