Store Manager II, Hoboken

TD Bank • Hoboken, NJ

5d • Onsite

About The Position

The Store Manager II leads and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role manages and develops the store team to deliver a strong employee and customer experience, grow customer relationships, provide needs-based advice and referrals, and achieve business and performance objectives. It manages a medium-sized store and team and may oversee a medium, complex, or de novo store, with responsibility for store operations, customer service, risk management, and team performance. The position may manage multiple store locations or a diverse and complex customer base, and serves as a peer mentor to developing store managers. It also originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The manager oversees service and advice, business development, operational excellence, budgeting, risk controls, community engagement, and colleague performance. The role works with internal specialists and business partners to grow the store portfolio and ensure customers receive appropriate products and advice. The position is classified as a loan originator and mortgage loan originator under applicable federal requirements; eligibility for employment with a covered financial institution and NMLS registration is required. Satisfactory criminal background and credit checks, along with required applicant disclosures or certifications, are also required.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of proven business development experience, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align work with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; must be eligible for registration as a registered mortgage loan originator.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required statements or certifications concerning government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead, coach, motivate, and develop store colleagues, including hiring, setting goals, managing performance and compensation decisions, and handling disciplinary actions as needed.
• Manage store and individual performance metrics and hold the team accountable for business and service objectives.
• Lead the service and advice team to improve customer and colleague experiences, including coaching colleagues on products, services, advice conversations, and customer problem resolution.
• Build customer relationships, address customer needs, participate in community business groups and initiatives, and promote the bank’s presence in the community.
• Oversee store premises and ensure customer and colleague areas are professional and inviting; ensure staffing schedules meet customer demand.
• Oversee complex daily operational and administrative duties and ensure transactions are accurate and completed with appropriate due diligence.
• Develop store-specific strategies and use reporting to identify opportunities to acquire customers and deepen relationships, growing deposits, investments, and loans.
• Partner with Specialists and other business lines, including Small Business, Commercial, Consumer Lending, and Wealth, to grow and advise customers and support referrals.
• Manage the store budget and expenses to meet revenue and expense objectives; proactively develop prospect relationships through needs-based conversations.
• Ensure operational excellence and compliance with bank policies, procedures, industry conduct requirements, and risk controls; identify, manage, and escalate risks and non-standard high-risk activities.
• Keep abreast of emerging issues, market trends, and regulatory requirements and assess their potential impact.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Mentor developing store managers and provide coaching, guidance, and subject-matter expertise to others.
• Recruit a diverse, qualified workforce; set and monitor performance objectives; provide feedback and performance reviews; and foster teamwork, inclusion, and effective communication.
• Support change initiatives and encourage colleagues to raise business challenges and share knowledge across teams.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity incentive awards
• Online learning platform and mentoring programs
• Training and onboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Manager