Store Manager II, Hoboken

TD • Hoboken, NJ

7d • $97,240 - $145,600 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of TD’s Consumer Business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while achieving business results through solutions and referrals. The Store Manager focuses on deepening customer relationships, putting customers first, and connecting them with the right specialists and advice to meet their needs.

This role manages a medium-sized store and team, leads store growth and performance, and may manage multiple locations or a diverse and complex customer base. It requires deep knowledge of banking, business operations, process management, and risk. The Store Manager is the store’s highest point of escalation for customer and internal issues, mentors developing store managers, oversees store operations and risk controls, and originates loan applications, handles lending conditions, and conducts loan closings. The position requires active NMLS registration.

The Store Manager leads customer service, business development, operational excellence, and employee development. They build community and partner relationships, manage store budgets and performance goals, ensure regulatory and policy compliance, and recruit, coach, and develop a diverse, high-performing team. The role is subject to eligibility and background-check requirements applicable to loan and mortgage loan originators.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of experience with business development, including the ability to conceptualize and implement strategies.
• At least 4 years of leadership and coaching experience, including supervisory experience.
• Small Business and Consumer lending experience.
• Active NMLS registration status and eligibility to register as a mortgage loan originator.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Knowledge of bank products and services, store operations, and security.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Manage the store portfolio, including deposits, loans, fees, and expenses, and drive store growth and profitability.
• Hire, lead, coach, motivate, and develop store employees; set goals, manage performance and compensation decisions, and address disciplinary matters as required.
• Manage a medium-sized store and team, and potentially multiple locations or a complex customer base when required.
• Achieve store and individual performance metrics and act as a peer mentor to developing store managers.
• Serve as the store’s highest point of escalation for customer, internal-group, and partner issues; participate in customer negotiations and problem resolution as needed.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Lead the service and advice team to improve customer and colleague experiences, financial confidence, and customer service outcomes.
• Promote the bank and build customer relationships through community participation, needs-based conversations, and referrals to specialists and business partners.
• Coach employees on customer advice, products, services, sales conversations, problem resolution, and appropriate service behaviors.
• Oversee store premises, scheduling, and complex daily operational and administrative duties.
• Develop store-specific strategies and use reporting to identify opportunities to acquire customers and deepen relationships, driving deposit, investment, and loan growth.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow the store portfolio and support referrals.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Drive operational excellence, ensure transaction accuracy and due diligence, and ensure employees follow bank policies, procedures, codes of conduct, and regulatory requirements.
• Identify, manage, and escalate risks and non-standard or high-risk activities; maintain effective risk-management processes and keep current on regulatory developments.
• Set team targets, monitor results, provide ongoing feedback and performance reviews, and address or reward performance in a timely manner.
• Assess team skills and capabilities, build expertise aligned with business needs, share knowledge, encourage collaboration, and support change through positive reinforcement.
• Recruit qualified and diverse employees, foster an equitable and cohesive team environment, and act as a brand ambassador for the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager