Veterinary Clinical Staff Manager - Hoboken, NJ

Veterinary Emergency Group (VEG)•Hoboken, NJ

5d•$72,000 - $92,000

About The Position

The Clinical Staff Manager (CSM) ensures the hospital has an effective veterinary support staff team that provides excellent patient care and embodies VEG’s approach. The CSM gives team members equitable support, tools, resources, and autonomy to foster high-quality medical care and a strong workplace experience. Working with local and regional leadership, the CSM builds relationships across departments, implements company-wide initiatives, and helps achieve hospital goals. The role leads recruitment, onboarding, training, development, and people processes for support staff, while remaining an active and present leader across the hospital and all shifts. The CSM supports a learning culture, addresses staff concerns and interpersonal conflicts, promotes inclusion, and coordinates with hospital leadership on performance management and HR operations. The CSM also helps improve customer experience and hospital workflows; manages support staff schedules, leave requests, supplies, and credential maintenance; coordinates student interns and externships; and works with leadership to address patient-care issues and ensure efficient use of staff. The role supports hospital financial performance by monitoring support-staff payroll budgets, contributing to staffing and compensation decisions, and overseeing individual staff expenses.

Requirements

At least 5 years of experience in a clinical veterinary technician role.
At least 2 years of experience in a leadership role.
Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician in the state of employment within one year of employment. Failure to complete a credentialing program or pass the VTNE within one year means the employee cannot remain in the position.
Flexibility to work 5 days per week, including weekends and holidays as part of a rotating schedule.
Willingness to work in a noisy environment with strong or unpleasant odors.
Flexibility to attend regional, national, or local leadership and support staff meetings as required.
Ability to work well in a fast-paced environment with people from varied backgrounds and personality types.
Continually develop one's own leadership skills.
Demonstrate empathy, humility, ownership, curiosity, and a commitment to learning and growth.

Responsibilities

Interview, hire, and train credentialed veterinary technicians and veterinary assistants in partnership with hospital leadership.
Lead onboarding for new support staff in coordination with the Onboarding team and Hospital Manager.
Oversee the support staff team and serve as an active, present leader across the hospital and all shifts.
Foster learning and educate support staff through formal education tracks, coaching, Technician Trainers, and other training tools.
Serve as the initial contact for support staff concerns, address on-shift interpersonal conflicts, and seek leadership assistance when needed.
Coordinate with leadership to bridge gaps between team members and departments and promote alignment.
Use doctor feedback to guide the growth and development of support staff.
Lead Shift Leads in identifying process improvements and presenting solutions with the Medical Director and Technician Trainer.
Participate in group and leadership meetings.
Promote inclusion, equitable treatment, and an environment free of discrimination and harassment; proactively manage awareness of unconscious bias.
Maintain recruiting, onboarding, training and development, HR operations, and performance management processes in coordination with the appropriate partners and leaders.
Work with hospital leadership when a support staff member's employment may be ended.
Partner with hospital leadership on workflow, VEG Triage, and customer experience; professionally assist with immediate customer concerns and follow up with leadership on longer-term solutions.
Develop and maintain support staff schedules and leave requests.
Organize student internships and externships in coordination with the Veterinary Technician Program Relations Manager and Technician Trainer.
Establish and maintain standards of excellence with the Medical Director.
Ensure support staff have the supplies and tools needed to succeed.
Work with leadership and the Technician Trainer to address patient-care issues and develop solutions.
Ensure effective utilization of support staff in coordination with the Medical Director and Regional Support Staff Director.
Work with the Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain their licenses.
Collaborate with the leadership team to ensure efficient hospital workflow and optimize support staff downtime.
Host support staff team meetings.
Support the Hospital Manager with staffing, payroll, and compensation decisions; keep support staff payroll within budget goals.
Develop a growth plan to maximize financial investment, monitor support staff utilization, and pivot staffing as appropriate.
Approve individual support staff expenses under the Hospital Manager's budgetary oversight.

Benefits

Competitive base compensation of $72,000–$92,000, depending on experience.
401(k) match.
Medical, dental, and vision coverage.
QPR training and access to free therapy or counseling.
Potential eligibility for equity after one year of full-time, active employment.
VEG-created clinical and leadership learning programs.
Unlimited emergency-room continuing education and travel stipend.
Annual travel stipend of $2,500 for full-time credentialed employees and $1,000 for full-time uncredentialed employees.
Clinical student loan repayment.
Paid parental leave of up to 12 weeks at 100% of regular salary.
Fertility and family-building care.
Flexible work schedules.
Referral reward program.
Comfy scrubs, VEG merchandise, and food in the fridge.