Veterinary Clinical Staff Manager - Paramus, NJ

Veterinary Emergency Group (VEG)•Paramus, NJ

5d•$72,000 - $92,000

About The Position

VEG is hiring a Veterinary Clinical Staff Manager to lead the support staff team at its Paramus, New Jersey hospital. The role’s mission is to ensure the team provides excellent patient care and embodies the VEG way, with equitable support, tools, resources, and autonomy. The manager works with local and regional leadership to build relationships across departments, implement company-wide initiatives, and help achieve hospital goals. The manager is responsible for recruiting, onboarding, training, developing, and supporting veterinary technicians and assistants. They lead across the hospital and all shifts, coach team members, address workplace concerns and conflicts, promote inclusive and equitable treatment, and maintain people processes in coordination with hospital and regional leaders. The role also supports customer experience, develops and maintains operational processes, oversees support-staff schedules and leave requests, coordinates student internships and externships, and works with leadership to maintain standards, supplies, patient-care processes, and efficient workflow. The manager helps monitor staffing and payroll budgets, support staff utilization, and expenses. Candidates need at least five years of clinical veterinary technician experience and two years in a leadership role. They must be enrolled in a Credentialing Support Program and able to become credentialed in the state of employment within one year. The position requires flexibility to work five days per week, including weekends and holidays on a rotating schedule, and to attend leadership and support-staff meetings as required.

Requirements

At least 5 years of experience in a clinical veterinary technician role.
At least 2 years of experience in a leadership role.
Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician for the state of employment within one year; inability to complete a credentialing program or pass the VTNE within that period means the employee cannot remain in the position.
Flexibility to work 5 days per week, including weekends and holidays as part of a rotating schedule.
Willingness to work in a noisy environment with strong or unpleasant odors.
Flexibility to attend regional, national, or local leadership and support staff meetings as required.
Ability to work well in a fast-paced environment with people from varied backgrounds and personality types.
Continually work to develop personal leadership skills.

Responsibilities

Interview, hire, and train credentialed veterinary technicians and veterinary assistants in partnership with hospital leadership.
Lead onboarding for new support staff in coordination with the Onboarding team and Hospital Manager.
Directly oversee the support staff team and provide active leadership across the hospital and all shifts.
Foster a learning culture and educate support staff through formal education tracks, coaching, Technician Trainers, and other training tools.
Serve as an initial point of contact for support staff concerns, address interpersonal conflicts, and seek leadership assistance when needed.
Work with leadership to bridge gaps between teams and incorporate doctors’ feedback into support staff development.
Lead Shift Leads in identifying process improvements and developing solutions with the Medical Director and Technician Trainer.
Participate in group and leadership meetings to promote practice alignment.
Promote inclusivity and equitable treatment and help maintain an environment free from discrimination and harassment.
Coordinate recruiting, onboarding, training and development, HR operations, and performance management processes with relevant partners.
Partner with hospital leadership on workflow, VEG Triage, and customer experience; respond professionally to immediate customer concerns and follow up as appropriate.
Develop and maintain support staff schedules and manage leave requests.
Coordinate student interns and externships with the Veterinary Technician Program Relations Manager and Technician Trainer.
Establish and maintain standards of excellence with the Medical Director.
Ensure the support staff team has the supplies and tools needed to succeed.
Work with leadership and the Technician Trainer to address patient-care issues and develop solutions.
Ensure effective support staff utilization and efficient hospital workflow in coordination with leadership.
Work with the Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain licenses.
Optimize support staff downtime and host support staff team meetings.
Support the Hospital Manager with staffing, payroll, and compensation decisions and ensure support staff payroll budgets stay within goals.
Develop a growth plan for maximizing financial investment, assess support staff utilization on the floor, and adjust plans when appropriate.
Approve individual support staff expenses with budget oversight from the Hospital Manager.

Benefits

Competitive base compensation of $72,000–$92,000, depending on experience.
401(k) match.
Medical, dental, and vision coverage.
QPR training and access to free therapy or counseling.
Potential eligibility for equity after one year of full-time, active employment.
Clinical and leadership learning programs, unlimited emergency-room continuing education, and a travel stipend.
Annual travel stipend of $2,500 for full-time credentialed employees and $1,000 for full-time uncredentialed employees.
Clinical student loan repayment.
Paid parental leave of up to 12 weeks at 100% of regular salary.
Inclusive fertility and family-building care.
Flexible work schedules.
Referral reward program.
Comfy scrubs, company merchandise, and food in the fridge.