Store Manager I (Baltimore County)

TD Bank • Baltimore, MD

1d

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a Consumer Business store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while achieving business results through solutions and referrals. The manager focuses on deepening customer relationships, putting customers first, and connecting them with the appropriate specialists and advice.

The position manages a small store and team, oversees store operations and performance, and is accountable for store and individual metrics. It provides people-management leadership, including hiring, goal setting, employee development, performance and compensation decisions, teamwork, and disciplinary actions. The Store Manager is the store’s highest point of escalation for customer, internal-group, and partner issues, and originates loan applications, handles lending conditions, and conducts loan closings. The role requires active NMLS registration and eligibility under applicable financial-institution and mortgage-loan-originator rules.

The manager leads customer service and advice, develops colleagues, manages the store budget and business growth, supports referrals across business lines, and ensures operational excellence, regulatory compliance, and effective risk management. The role also fosters a diverse, high-performing team and represents the bank internally, externally, and in the community.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, Store operations, and security.
• Ability to manage competing priorities and align activities strategically to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Must maintain active NMLS registration and be eligible for registration as a mortgage loan originator under applicable requirements.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.
• Ability to perform the physical and cognitive activities described in the posting, including continuous sitting, multitasking, office-equipment use, concentration, reading, writing, comprehension, and basic arithmetic.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Lead, coach, motivate, and develop Store colleagues to deliver a positive customer and colleague experience and achieve business results.
• Hire and recruit talent; set team objectives; manage performance, compensation decisions, feedback, performance reviews, and disciplinary actions as needed.
• Manage a small store and team, including workforce scheduling and oversight of store premises and customer-facing areas.
• Achieve Store and individual performance metrics and execute service and advice plans and customer-experience targets.
• Coach colleagues on services, products, sales conversations, advice-giving strategies, customer problem resolution, and appropriate referrals.
• Handle customer escalations and personally participate in negotiation and problem resolution when necessary.
• Promote the bank’s presence and brand in the community through business groups, initiatives, and fundraisers.
• Create store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen customer relationships and grow deposits, investments, and loans.
• Partner with Specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to advise and grow customer relationships and the Store portfolio.
• Manage the Store budget to meet revenue and expense objectives and proactively develop customer and prospect relationships through needs-based conversations.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Ensure accurate customer transactions and activities; follow and reinforce bank operating policies, procedures, and Codes of Conduct.
• Identify, manage, track, and resolve risks and process gaps; escalate non-standard or high-risk transactions and activities as necessary.
• Keep abreast of emerging issues, market trends, and regulatory requirements, and assess their potential impact.
• Maintain operational excellence and a culture of risk management and control aligned with the bank’s risk appetite.
• Support cross-business-line referrals through ongoing training and coaching and promote partnership across Retail and other Lines of Business, including Digital.
• Share knowledge and information, encourage collaboration, support change, and foster a fair, equitable, and diverse team environment.
• Represent the business area and bank as a brand ambassador; at higher levels, contribute to market or regional change management and talent pipeline development.

Benefits

• Base salary and variable compensation or incentive awards, including potential cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager