Store Manager I (Baltimore County)

TD • Baltimore, MD

2d • $72,280 - $108,160 • Onsite

About The Position

The Store Manager I develops, leads and contributes to the growth and profitability of a Consumer Banking store portfolio, including deposits, loans, fees and expenses. The manager leads, coaches and motivates the store team to deliver a strong employee and customer experience while achieving business results through customer-focused solutions and referrals. The role focuses on growing the store by deepening customer relationships, putting customers first and connecting them with the appropriate specialists.

The position manages a small store and team, with responsibility for store and individual performance metrics, talent development, operational execution, risk management and customer issue escalation. The manager oversees lending activities, including originating loan applications, handling Conditions of Lending and conducting loan closings, and must maintain active NMLS registration. The role also supports community engagement, business development and coordination with partners across TD business lines.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations and security.
• Ability to manage competing priorities and align efforts strategically to meet store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; eligibility for registration as a registered mortgage loan originator is required.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background check and credit report check, and required statements or certifications concerning government agency or authority findings.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Lead the store team, including hiring, goal setting, staff development, performance management, compensation decisions, teamwork and disciplinary actions as needed.
• Manage a small store and team, oversee store operations, and meet store and individual performance metrics.
• Coach, mentor and guide teammates to build skills, achieve career goals and deliver business results.
• Manage customer service and advice, coach colleagues on product and sales conversations, and ensure customer issues are resolved appropriately.
• Lead execution of store service and customer-experience goals and ensure the store premises are professional and inviting.
• Ensure colleague scheduling meets customer demand and oversee complex daily operational and administrative duties.
• Represent and promote the bank in the community through business groups, initiatives and fundraisers.
• Develop store-specific strategies to grow the business and use reporting to identify opportunities to acquire customers and deepen relationships.
• Partner with specialists and colleagues in Small Business, Commercial, Consumer Lending, Wealth and other business lines to grow and advise customers.
• Manage the store budget to meet revenue and expense objectives and contribute to business growth.
• Proactively contact prospects and develop relationships with personal, small business and community centers of influence to generate demand for bank products and services.
• Ensure operational excellence, transaction accuracy and compliance with bank policies, procedures, codes of conduct and regulatory requirements.
• Identify, monitor, manage and escalate risks, including non-standard or high-risk transactions and activities; maintain effective risk-management processes.
• Originate loan applications, handle Conditions of Lending and conduct loan closings.
• Set team targets and objectives, track performance, provide feedback and reviews, and recognize or address performance in a timely manner.
• Recruit qualified employees, foster a cohesive and diverse team, and ensure compliance with human resources policies and procedures.
• Share knowledge and information, encourage collaboration and escalation of business challenges, and support change through positive reinforcement.
• Maintain an active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager