Store Manager I (Greenwich 12834, Washington County)

TD Bank • Greenwich, NY

2d • Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience, achieve performance objectives, deepen customer relationships, and connect customers with appropriate specialists and advice.

The manager oversees a small-sized store and team, sets goals, develops employees, manages performance and compensation decisions, and handles disciplinary matters as needed. The role is accountable for store and individual performance metrics, oversees operational and administrative duties, manages risk and escalations, and originates loan applications, handles lending conditions, and conducts loan closings. The position requires maintaining active NMLS registration and eligibility to serve as a registered mortgage loan originator.

The Store Manager leads customer service and advice, resolves escalated customer issues, supports community engagement, maintains inviting store premises, and ensures scheduling meets customer demand. The manager develops store-specific business strategies, manages the budget, builds customer and referral relationships, partners with other business lines, and ensures operational, regulatory, and risk-management requirements are followed. They also recruit, develop, coach, and manage the performance of a diverse team.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines, services, store operations, and security.
• Ability to manage competing priorities and align work strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Must maintain active NMLS registration and be eligible for registration as a mortgage loan originator.
• Must be eligible for employment with a covered financial institution under applicable standards.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency findings.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary license.

Responsibilities

• Lead the store team to deliver a positive customer and colleague experience and meet store and individual performance targets.
• Hire, coach, mentor, develop, and manage the performance and compensation of store colleagues; set objectives and address performance or disciplinary matters as required.
• Manage the service and advice team, coaching colleagues on products, services, customer conversations, and advice strategies.
• Handle customer escalations and participate in customer negotiations and problem resolution when necessary.
• Promote the bank’s presence in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Oversee store premises, colleague scheduling, and complex daily operational and administrative duties.
• Create store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen customer relationships.
• Partner with specialists and other business lines to grow and advise new and existing customers and generate referrals.
• Manage the store budget and work toward revenue and expense objectives.
• Proactively develop relationships with personal, small-business, and center-and-influence contacts to generate demand for bank products and services.
• Originate loan applications, handle conditions of lending, conduct loan closings, and maintain active NMLS registration.
• Ensure customer transactions are accurate and colleagues follow bank policies, procedures, codes of conduct, and regulatory requirements.
• Identify, manage, and escalate risks, gaps, and non-standard or high-risk transactions or activities.
• Support operational excellence and maintain a culture of risk management and control.
• Communicate business challenges and changes, share expertise, and foster productive relationships across teams and functions.
• Recruit for open positions and build a cohesive, diverse, and qualified workforce.
• Act as a brand ambassador for the business area and the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition programs
• Variable compensation and incentive awards, potentially including cash and/or equity awards
• Training programs and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager