Store Manager I (Greenwich)

TD • Greenwich, NY

3d • $72,280 - $108,160 • Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a Consumer Banking business by managing a store portfolio that includes deposits, loans, fees, and expenses. The manager leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business goals through customer solutions and referrals. The role focuses on deepening customer relationships, putting customers first, and connecting them with appropriate specialists.

The position manages a small store and team, oversees store operations and performance, and is accountable for store and individual metrics. It includes hiring and developing employees, setting goals, managing performance and compensation decisions, and addressing disciplinary matters. The manager serves as the store’s highest point of escalation for customer, internal-group, and partner issues; originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The Store Manager builds strategies to grow the business, manages the store budget, develops customer and community relationships, and partners with specialists and other business lines. The role is also responsible for operational excellence, adherence to policies and regulatory requirements, risk management, and development of a high-performing, diverse team. The position requires occasional domestic travel and includes continuous sedentary work, sitting, multitasking, and use of standard office equipment, with frequent standing and walking and occasional lifting and other physical activities.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align efforts and activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Maintain active registration status with the NMLS.
• Meet applicable eligibility requirements for a covered financial institution and registration as a mortgage loan originator; satisfactory criminal background and credit checks are required.
• Occasional domestic travel; frequent standing and walking; continuous sedentary work, sitting, multitasking, concentration, and operation of standard office equipment; occasional lifting and other listed physical activities.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Lead, coach, motivate, and develop store teammates to deliver a strong customer and colleague experience and achieve business results.
• Hire talent, set team goals and performance objectives, manage employee performance and compensation decisions, provide feedback and reviews, and handle or escalate disciplinary and employee-risk matters.
• Manage store operations, portfolio, budget, revenue, and expenses; achieve store and individual performance metrics.
• Develop store-specific strategies and use reporting to identify opportunities to acquire customers and deepen relationships, growing deposits, investments, and loans.
• Partner with specialists and business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Business Banking, to advise customers and grow the store portfolio.
• Promote the bank and build customer and community relationships through needs-based conversations, referrals, community groups, initiatives, and fundraisers.
• Oversee customer service and advice, coach colleagues in product and service conversations, and address customer problems, including personally participating in negotiation and resolution when needed.
• Ensure store scheduling meets customer demand and that premises and customer and colleague areas are professional and inviting.
• Oversee complex daily operational and administrative duties and achieve operational excellence.
• Ensure transaction accuracy and compliance with bank policies, procedures, regulatory requirements, and conduct standards; identify, manage, and escalate risks and gaps.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Share knowledge, support change, foster teamwork and a fair, diverse workplace, and serve as a brand ambassador.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager