Store Manager - Washington

Natural Grocers•Spokane, WA

19h•Onsite

About The Position

The Store Manager is responsible for the successful operation and profitability of the store, which includes training, directing, and monitoring all department staff. This role requires a high level of professionalism, integrity, and leadership to motivate staff towards high performance while ensuring exemplary customer service and adherence to company standards.

Requirements

High school diploma or GED is required.
1-2 years management experience in grocery and/or related retail experience.
Able to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
Maintain compliance by keeping food safety certifications up to date through continuing education and registering with the appropriate agency if applicable.
Possess a sense of urgency in the completion of tasks and stay focused with the task at hand.
Possess excellent customer service skills.
Must be highly organized with great attention to detail and take direction and follow through.
Must be cashier trained.
Proficient in MS Word, Excel and Outlook.

Nice To Haves

Natural foods industry experience is a plus.

Responsibilities

Ensure customers are greeted and serviced according to company standards for World Class customer service and train staff to provide exemplary customer service.
Provide professional leadership, treating people with respect and motivating them toward high performance.
Demonstrate the highest level of respect and integrity in all interactions with employees, customers, vendors, and outside contacts.
Handle customer complaints appropriately and per company policy.
Maintain an inviting and shoppable store environment.
Ensure products customers want to buy are in stock.
Handle special orders appropriately and per company policy.
Answer the phone per company standards and be on the sales floor assisting customers, directing staff, and attending to all departments at least 75% of the time.
Train staff on exemplary customer service and ensure accountability.
Ensure staff compliance with applicable state and/or county food safety certifications and registration.
Meet and/or exceed expectations in store and department sales, Sales per Labor Hour Ratio, Average Ticket, Customer Count, Cost of Goods Sold for Produce, and EBITDA.
Order products from correct vendors to receive correct discounts and maintain margins.
Ensure perishables are rotated and stocked per company standards.
Manage mark-downs according to company standards.
View the store as a whole and assist customers in all areas.
Ensure staff compliance with applicable state and/or county food safety certifications and registration.
Train, assign tasks, and hold store personnel accountable for accomplishing tasks.
Ensure master and daily schedules are accurate, complete, meet store needs, and are posted in a timely manner.
Assign daily tasks using company task sheets and monitor appropriately.
Partner with department managers to share staff to accomplish tasks as needed.
Train and monitor staff to ensure they view the store as a whole and are prepared to assist customers in all areas.
Partner with department managers to cross-train staff to accomplish all needed tasks.
Partner with staff to ensure adequate product knowledge to meet customers’ needs.
Complete and conduct all store staff performance evaluations with input from department managers, and grant wage increases when appropriate.
Interview and hire for store needs with input from department managers.
Address all performance and/or disciplinary issues appropriately and in a timely manner with HR assistance.
Maintain clear and direct communication with store staff, including conducting monthly staff meetings and posting company information.
Ensure safety guidelines are always followed.
Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
Ensure all Ultimate edits are made in a timely manner.
Proactively hire, train, and develop store staff, department managers, and Assistant Store Managers for future management positions.
Effectively train new store management in proper store and department operations.
Encourage staff to increase their nutritional and product knowledge and train on new products and nutrition.
Answer customer questions per company standards.
Monitor all departments and hold department managers accountable for store operational duties.
Successfully complete operational responsibilities including daily schedules, checklists, and opening/closing duties.
Ensure store paperwork and reports are completed in a timely manner, including the Monthly Manager’s Report.
Efficiently and accurately complete the DSR and Manager's Cash.
Communicate all issues with the home office and ensure resolution.
Maintain store appearance and cleanliness.
Respond quickly to all Dept. Manager calls when on duty and assist with coverage for lunches and breaks.
Work schedule is based on store needs, including evenings and weekends. Typically scheduled for 45 hours per week, but responsible for ensuring proper store coverage which may require more hours.
Support decisions made by home office and follow directions from home office.
Read and follow communications (memos, faxes, emails) from home office.
Remain flexible to changing work demands to accomplish goals.
Be "hands-on" and do whatever it takes to get the job done and make the company thrive.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation)
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for Full-Time Crew Members)
Paid Parental Leave (for Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance for Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
Company Paid Life Insurance (for Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match