Store Manager II - Port Washington

TD Bank • Port Washington, NY

15h • $97,240 - $145,600 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through solutions and referrals. It focuses on growing customer relationships, putting customers first, and connecting them with appropriate specialists and advice.

The position manages a medium-sized store and team, with responsibility for store and individual performance metrics, business development, customer service, lending, daily operations, risk management, and budget performance. The manager hires and develops talent, sets goals, manages performance, and serves as the store’s highest escalation point for customer and partner issues. The role originates loan applications, handles lending conditions and loan closings, and requires active NMLS registration.

The Store Manager leads customer and community engagement, develops strategies to grow the store portfolio, partners across business lines, and ensures compliance with bank policies and regulatory requirements. It also oversees scheduling, store premises, operational and administrative duties, and the development and performance of the store team. The position is classified as a loan originator and mortgage loan originator under applicable federal regulations and requires eligibility for employment with a covered financial institution and NMLS registration.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of proven business development experience, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align activities strategically to meet store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration and eligibility for registration as a mortgage loan originator.
• Eligibility for employment with a covered financial institution under applicable standards.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications concerning government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead and manage a medium-sized store and team, including hiring, goal setting, staff development, performance management, compensation decisions, teamwork, and disciplinary actions as needed.
• Deliver store and individual performance metrics and manage the store portfolio, budget, expenses, and revenue objectives.
• Develop store-specific strategies to grow deposits, investments, loans, and customer relationships.
• Lead and coach service and advice colleagues to improve customer experience, financial confidence, sales and advice conversations, and service results.
• Resolve customer issues, including participating in negotiations and problem resolution when necessary.
• Promote the bank’s presence in the community through business groups, initiatives, and fundraisers.
• Build customer relationships and proactively address customer needs through needs-based conversations, referrals, and connections to specialists.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow the store portfolio and support referrals.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Oversee store premises, customer and colleague areas, scheduling, and complex daily operational and administrative duties.
• Ensure due diligence and accuracy for customer transactions and activities; follow and enforce operating policies and procedures.
• Identify, manage, and escalate risks; maintain risk controls and ensure colleagues comply with the Bank’s and industry’s codes of conduct and regulatory requirements.
• Lead, mentor, and develop the team; set and monitor performance objectives, provide feedback and reviews, and address or reward performance promptly.
• Recruit qualified and diverse candidates, foster a fair and cohesive team environment, and build team expertise in line with business needs.
• Communicate issues and information across teams, support positive change, and act as a brand ambassador internally and externally.
• Act as a peer mentor to developing store managers and, where applicable, support leadership across the market or region.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager