STORE MANAGEMENT/FRONT END DEPARTMENT LEADER

The Kroger Co. • Gilbert, AZ

7d • Onsite

About The Position

The Store Management/Front End Department Leader directs and supervises all functions, duties, and day-to-day activities of the Front-end department. The role is responsible for executing department goals, standards, and best practices; achieving sales and profit goals; monitoring quality assurance standards; and creating an outstanding customer experience in a safe, clean environment. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position works with associates and store management to support teamwork, communicate information, manage department schedules and expenses, oversee cash controls and records, and contribute to budgets, profit-and-loss reviews, and business planning. It also supervises and coaches direct reports, completes performance reviews, and provides feedback. The role requires adherence to food safety requirements, applicable laws, and company guidelines.

Requirements

• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of products and answer questions or make product suggestions.
• Monitor and control department supply expenses.
• Manage cash control, sales and cash items, and store records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Manage all entry-level store hiring.
• Stay current with present, future, seasonal, and special advertisements.
• Monitor and control department expenses.
• Maintain awareness of inventory and stocking conditions and note inventory discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Oversee and manage the efficient operation of all Front-end functions and activities.
• Adhere to local, state, and federal laws and company guidelines.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed