Store Management/Front End Department Leader

Kroger•Gilbert, AZ

About The Position

The Store Management/Front End Department Leader directs and supervises the daily operations, duties, and activities of the Front-end department. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department performance, sales, and profit goals, and ensuring established quality-assurance standards and best practices are followed. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates, communicate relevant company and job information, and encourage teamwork toward company and store goals.
Create a welcoming customer environment by answering questions about products and making product suggestions.
Maintain knowledge of products sold in the departments.
Monitor and control department supply expenses and other expenses.
Manage store cash control, sales and cash items, and records.
Schedule Front-end associates to ensure adequate department coverage.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Manage all entry-level store hiring.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee the efficient operation of all Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.