STORE MANAGEMENT/FRONT END DEPARTMENT LEADER

The Kroger Co. • Mesa, AZ

6d • Onsite

About The Position

The Store Management/Front End Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. This role directs and supervises the Front-end department’s functions, duties, and day-to-day operations; achieves department performance goals and best practices; and drives sales and profit goals while monitoring quality assurance standards. The leader is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position promotes teamwork and associate development, provides customers with product information and suggestions, and oversees Front-end scheduling, cash control, hiring, inventory awareness, pricing updates, expenses, and department business and financial planning. It also ensures adherence to food safety requirements, safety procedures, applicable laws, and company guidelines.

Requirements

• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Maintain product knowledge and respond to customer questions and make product suggestions.
• Monitor and control department supply expenses and other expenses.
• Manage cash control, sales and cash items, and store records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Conduct all entry-level store hiring.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain awareness of inventory and stocking conditions and note inventory discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Oversee and manage the efficient operation of all Front-end functions and activities.
• Adhere to local, state, and federal laws and company guidelines.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed