Store Management/Front End Department Leader

Kroger • Mesa, AZ

5d

About The Position

The Store Management/Front End Department Leader directs and supervises the day-to-day functions and activities of Front-end operations. The role focuses on creating an outstanding customer experience and a safe, clean environment that encourages customers to return, while meeting department performance, sales, profit, quality assurance, and operational goals. The leader is responsible for applying department best practices and standards, managing associates and financial activities, and demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of products and respond to customer questions or make product suggestions.
• Monitor and control department supply expenses and other expenses.
• Manage store cash control, sales and cash items, and related records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Handle all entry-level store hiring.
• Stay current with present, future, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and note discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Oversee the efficient operation of all Front-end functions and activities.
• Follow local, state, and federal laws and company guidelines.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed