Store Management/Front End Department Leader

Kroger•Sun City, AZ

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Achieve Front-end performance goals and best practices, drive the department toward its sales and profit goals, and monitor established quality assurance standards. Direct and supervise the Front-end department’s functions, duties, and activities, including day-to-day operations, and ensure the execution of department best practices, goals, and standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role oversees Front-end operations, associates, scheduling, cash control, sales and cash records, financial reporting, hiring, inventory awareness, price changes, expenses, safety, and compliance. It also includes coaching and supervising direct reports, completing performance reviews, and providing feedback.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to questions and make product suggestions.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Handle all entry-level store hiring.
Stay current with present, future, seasonal, and special advertisements.
Maintain awareness of inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Adhere to food safety regulations and guidelines.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage efficient operations of Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.