Front End Department Supervisor

Lowe's Home Centers•Arlington, TX

2d•Onsite

About The Position

The Front End Department Supervisor leads team members and oversees front-end operations, promoting customer service, operational efficiency, safety, and associate development. The supervisor assigns staff to activities and adjusts coverage to meet customer demand; coaches, recognizes, and develops associates; responds to associate concerns; and collaborates with management and cross-functional partners. The role monitors operational performance, addresses process barriers, responds to unexpected staffing or delivery events, and maintains safety, security, and shrink-prevention practices. At locations without a Fulfillment Department Supervisor, this role also oversees front-end and fulfillment activities. This can include checkout, returns, cash handling, order picking and staging, delivery readiness, and Pickup In-Store operations. The supervisor allocates staffing, monitors order progress, supports customer service, and may prepare, inspect, stage, and load merchandise using power equipment when needed. The supervisor also serves as Manager-on-Duty, providing store-wide leadership by monitoring customer and associate interactions, coaching in the moment, ensuring appropriate staffing, responding to call buttons, maintaining clean and safe aisles, handing off shift observations, and directing non-MOD activities to the appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure coverage meets customer demand, and redeploy staff as needed.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Communicate with team members about challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage team members to share ideas and best practices, empower decision-making, and support associate growth and development.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team on proper processes, operational efficiency, customer service, and sales readiness.
Monitor operational performance metrics, identify barriers to processes or customer experience, and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention; secure and monitor doors and gates, report signs of theft, and maintain inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend operational strategies to reduce unproductive time, waste, and product loss, and analyze ways to reduce the impact of operations on customers.
Seek performance feedback, pursue self-development, maintain collaborative cross-functional relationships, and adapt effectively to challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment activities and drive efficiencies across checkout, returns, overrides, till audits, Pro fulfillment, Pickup In-Store, installation, and delivery picking, staging, and fulfillment.
Ensure front-end support team members greet customers, answer phones, respond to inquiries, and address customer concerns.
Allocate appropriate staffing based on customer demand across fulfillment functions and front-end checkout and administrative areas.
Research cash shortages or overages, deposit cash in the bank, and handle register pulls and loans.
Monitor Customer Service desk activity and provide support when needed.
Validate delivery-order readiness and communications; research and monitor short picks; and ensure orders are picked and staged on time.
Cross-train in other store areas to help deliver customer service and receive and direct calls appropriately.
Inspect fulfillment areas, bays, and inventory for cleanliness and safety; pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching; ensure associates are equipped to deliver quality sales and service.
Ensure Specialty and Pro areas are staffed appropriately for customer traffic, shift associates to high-traffic areas as needed, and manage responses to call buttons.
Ensure aisles remain clean, safe, and free of clutter; hand off shift observations to the next Manager-on-Duty.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate non-MOD leaders.
Perform other duties as assigned.