Front End Department Supervisor

Lowe's Home Centers•Albuquerque, NM

About The Position

The Front End Department Supervisor leads team members and oversees daily department operations to meet customer needs, achieve operational goals, and maintain a safe, organized store. The role assigns and redeploys staff, coaches and develops associates, monitors performance, addresses operational barriers, and promotes safety, security, and shrink prevention. The supervisor also collaborates with cross-functional partners and adapts to operational challenges and organizational change. At locations without a Fulfillment Department Supervisor, this position also oversees front-end and fulfillment activities. These responsibilities include allocating staffing, supporting customer service and checkout functions, monitoring fulfillment orders, handling cash-related activities, and ensuring merchandise is picked, staged, and loaded accurately and on time. The supervisor also serves as Manager-on-Duty, providing store-wide leadership over customer service, associate engagement, staffing, and operational efficiency. They walk the store, coach in the moment, respond to customer-traffic needs, maintain clean and safe aisles, and hand off observations to the next Manager-on-Duty. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of retail experience, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure staffing coverage meets customer demand, and redeploy staff as needed.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the Assistant Store Manager when formal disciplinary action is needed.
Encourage sharing of ideas and best practices, empower associates to make decisions, and support their growth and development.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or Human Resources.
Coach the team on processes and operational efficiencies, monitor performance metrics, identify barriers, and implement solutions promptly.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting suspected theft, and maintaining inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek feedback and self-development opportunities, build collaborative relationships with cross-functional partners, and adapt effectively to challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment activities, including checkouts, returns, overrides, till audits, Pro fulfillment, in-store pickup, and install and delivery picking, staging, and fulfillment.
Ensure front-end support staff greet customers, answer phones, respond to inquiries, and proactively address customer concerns.
Allocate staffing based on customer demand across fulfillment functions and front-end registers, service desks, head cashier posts, and the money room.
Research cash shortages or overages, deposit cash at the bank, and handle register pulls and loans.
Monitor and support Customer Service desk activity; validate delivery-order readiness and communications; research short picks; and ensure orders are picked and staged on time.
Cross-train in other store areas, direct calls appropriately, and walk fulfillment areas, bays, and inventory to ensure they are clean and safe.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
Observe customer and associate interactions and provide in-the-moment coaching; ensure associates are prepared to deliver quality sales and service.
Ensure Specialty and Pro areas are staffed for customer traffic, engage with customers, drive sales, shift associates to high-traffic areas, and manage responses to call buttons.
Keep aisles clean, safe, and free of clutter; hand off shift observations to the next Manager-on-Duty.
Refer non-Manager-on-Duty activities, such as customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.