Front End Department Supervisor

Lowe's Companies, Inc.•Cicero, NY

2d•$23 - $25

About The Position

The Front End Department Supervisor leads team members, assigns work to meet customer demand, and supports staffing and operational needs across the department. The role provides coaching, performance feedback, recognition, and development support, while addressing associate relations concerns and partnering with the Assistant Store Manager when formal discipline is needed. The supervisor promotes operational efficiency, customer service, safety, security, and shrink prevention, and identifies and resolves barriers to effective processes and customer experience. They also pursue continuous improvement and build collaborative cross-functional relationships. At locations without a Fulfillment Department Supervisor, the role oversees both front-end and fulfillment activities. This includes allocating staffing across checkout, customer service, and fulfillment functions; supporting customer interactions; monitoring orders, picking, staging, and delivery readiness; researching register discrepancies; and helping prepare and load merchandise. The role may cross-train in other store areas and perform other assigned duties. As Manager-on-Duty, the supervisor provides leadership for the store, supporting engagement, customer service, staffing, and operational efficiency. They observe and coach associate-customer interactions, adjust staffing to meet customer traffic, maintain clean and safe aisles, manage responses to call buttons, hand off observations to the next MOD, and direct non-MOD activities to the appropriate leaders. Lowe’s describes itself as a home improvement company employing approximately 300,000 associates and operating over 1,750 home improvement stores, 540 branches, and 120 distribution centers. The role offers an hourly pay range of $22.90–$24.70; starting pay may vary based on factors including position, location, education, training, and experience. Benefits are subject to eligibility.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure coverage meets customer demand, and redeploy staff as needed.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when appropriate.
Provide timely feedback, performance coaching, and recognition; redirect ineffective behavior and partner with the Assistant Store Manager when formal discipline is needed.
Encourage team members to share ideas and best practices, make decisions with appropriate guidance, and develop their skills and confidence.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow processes, improve operational efficiency, and prepare department areas for customer service and sales.
Monitor and drive operational performance metrics; identify process or customer-experience barriers and implement timely solutions.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink prevention practices, including securing and monitoring doors and gates, reporting theft concerns, and protecting inventory integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor potential theft or security risks.
Recommend ways to reduce unproductive time, waste, and product loss; analyze operations to reduce impacts on customers.
Seek feedback and self-development opportunities, build cross-functional relationships, and adapt to challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment activities, including checkouts, returns, overrides, till audits, Pro fulfillment, pickup, installation, and delivery picking, staging, and fulfillment.
Ensure the front-end support team greets customers, answers phones, responds to inquiries, and addresses customer concerns.
Allocate appropriate headcount based on demand across fulfillment and front-end functions, including Pro, Install, Delivery, Pickup In Store, checkout, customer service, returns, head cashier, and money room activities.
Research register shortages or overages, deposit cash in the bank, and handle register pulls and loans.
Monitor Customer Service desk activity and provide support as needed.
Validate delivery order readiness and communications; research and monitor short picks; and ensure orders are picked and staged on time.
Cross-functionally train in other store areas and receive and direct calls appropriately.
Walk fulfillment areas, bays, or inventory to ensure areas are clean and safe.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
Perform other duties as assigned.
As Manager-on-Duty, provide full store leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to provide quality sales and service and Specialty and Pro areas are properly staffed and engaged with customers.
Shift associates to high-traffic areas or department hotspots and manage associate responses to call buttons.
Ensure aisles are clean, safe, and free of clutter; hand off shift observations to the next Manager-on-Duty.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Associate discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.
Wellness programs.