Front End Department Supervisor

Lowe's Companies, Inc.•Richardson, TX

About The Position

The Front End Department Supervisor leads team members and oversees front-end operations, promoting customer service, operational efficiency, safety, and associate development. The supervisor assigns work and staffing to meet customer demand, coaches and recognizes associates, addresses performance and associate-relations concerns, and collaborates with cross-functional partners. The role monitors operational results, resolves barriers, responds to unexpected events, and helps maintain safe, clean, secure, and organized store areas. At locations without a Fulfillment Department Supervisor, the role also oversees fulfillment activities alongside front-end operations. This includes allocating staffing, coordinating order picking and staging, validating delivery readiness and on-time fulfillment, monitoring short picks, supporting customer service, handling cash-related tasks, and preparing merchandise for customer pickup or delivery. The supervisor may also serve as Manager-on-Duty, providing store-wide leadership over engagement, customer service, staffing, and operational efficiency. This includes observing and coaching associate-customer interactions, adjusting coverage to customer traffic, ensuring safe and clear aisles, managing responses to call buttons, and handing off shift observations to the next Manager-on-Duty. Lowe’s is a home improvement company with approximately 300,000 associates, over 1,700 stores, 530 branches, and 130 distribution centers. The company supports communities through programs focused on safe and affordable housing, community spaces, skilled-trade development, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and adjust staffing to meet customer demand.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members about challenges and elevate issues when necessary.
Provide timely feedback, coaching, recognition, and development support; address ineffective behavior and partner with the ASM when formal discipline is needed.
Encourage idea-sharing, empower decision-making, and foster associate growth and confidence.
Identify associate-relations concerns and take appropriate action, including escalation to senior management or HR.
Coach the team on proper processes and operational efficiency, and monitor key operational performance metrics.
Identify barriers to operations or customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing and monitoring doors and gates and reporting suspected theft.
Conduct daily safety reviews, identify hazards, and maintain clean, organized store areas while monitoring security risks.
Recommend strategies to reduce unproductive time, waste, and product loss, and analyze ways to reduce operational impacts on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt to challenges and organizational change.
At locations without a Fulfillment Department Supervisor, oversee front-end and fulfillment efficiencies, including checkouts, returns, overrides, till audits, Pro fulfillment, in-store pickup, and delivery picking, staging, and fulfillment.
Ensure the front-end support team greets customers, answers phones, responds to inquiries, and addresses customer concerns.
Allocate appropriate staffing based on customer demand across fulfillment functions and front-end registers, service desks, and administrative functions.
Research register shortages or overages, deposit cash in the bank, and handle register pulls and loans.
Monitor Customer Service desk activity and provide support when needed.
Validate delivery-order readiness and communications, monitor short picks, and ensure orders are picked and staged on time.
Cross-train in other store areas to support customer service.
Receive and direct calls appropriately for customers and associates.
Walk fulfillment areas, bays, or inventory to ensure areas are clean and safe.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
Perform other duties as assigned.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed appropriately.
Shift associates to areas of high customer traffic or department hotspots as needed.
Manage associate responses to call buttons and ensure aisles are clean, safe, and free of clutter.
Hand off shift observations in person to the next Manager-on-Duty.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate non-MOD leaders.