Front End Department Supervisor

Lowe's Companies, Inc.•Westminster, CO

10d•$24 - $27•Onsite

About The Position

The Front End Department Supervisor leads associates and oversees front-end operations, with fulfillment oversight in locations without a Fulfillment Department Supervisor. The role supports customer service, staffing, operational efficiency, safety, security, and shrink prevention. The supervisor may also serve as Manager-on-Duty, providing leadership across the store and ensuring teams are equipped to deliver quality sales and service. Responsibilities include assigning and redeploying team members, coaching and developing associates, responding to operational challenges, and improving processes. Where the role includes fulfillment oversight, it coordinates front-end and fulfillment activities, order readiness and timeliness, customer support, cash handling, merchandise staging and loading, and related safety checks. Other duties may be assigned. The position requires a high school diploma or GED, or equivalent experience in lieu of that education requirement where applicable, and four years of retail experience (or five years if the education requirement is not met). Candidates must also have experience directing or supervising teams, supporting associate training and development, working cross-functionally, and using Microsoft Office Suite. The role requires the ability to obtain sales-related licensure or registration as required by law.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Four years of experience in a retail environment, or five years if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage based on customer demand, and redeploy staff as needed.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members to understand challenges, elevate issues, provide timely feedback and coaching, and partner with the ASM when formal discipline is needed.
Encourage sharing of customer-service ideas and best practices, empower appropriate decision-making, recognize accomplishments, and foster associate development.
Identify associate-relations concerns and take appropriate action, including escalation to senior management or HR.
Coach the team on processes and operational efficiencies, maintain department readiness for customer service and sales, and drive operational performance metrics.
Identify barriers to operations or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, note hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend and encourage strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek performance feedback and self-development opportunities, build cross-functional relationships, and adapt to work challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment efficiencies, including checkouts, returns, overrides, till audits, Pro fulfillment, pickup, installation, and delivery picking, staging, and fulfillment.
Ensure the front-end support team greets customers, answers phones, responds to inquiries, and proactively addresses concerns.
Allocate appropriate headcount according to customer demand across fulfillment and front-end functions.
Research shortages and overages, deposit cash in the bank, and handle register pulls and loans.
Monitor Customer Service desk activity and provide support when needed.
Validate delivery-order readiness and communications; research and monitor short picks; and verify orders are picked and staged on time.
Cross-functionally train in other store areas to support customer service; receive and direct calls appropriately.
Walk fulfillment areas, bays, or inventory to ensure they are clean and safe.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; observe customer and associate interactions and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service, and ensure Specialty and Pro areas are appropriately staffed and engaging with customers.
Shift associates to areas with high customer traffic or department hotspots as needed; manage associate responses to call buttons.
Verify aisles remain clean, safe, and free of clutter; hand off shift observations to the next Manager-on-Duty.
Direct non-MOD activities, such as customer complaints, management approvals, and opening or closing tasks, to the appropriate leaders.
Perform other duties as assigned.