STORE MANAGEMENT/E-COMMERCE SUPERVISOR

The Kroger Co. • Surprise, AZ

7d • Onsite

About The Position

The Store Management/E-Commerce Supervisor manages the day-to-day operations of a store’s e-Commerce department to achieve sales objectives, goals, and budgets. The role is responsible for staffing the department, developing associates, and demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The supervisor leads e-Commerce initiatives and ensures customer expectations are met for ease of shopping, variety, freshness, and cleanliness. The role oversees order fulfillment, substitutions, product flow, scheduling, expenses, equipment maintenance, inventory reporting, and compliance with applicable laws, food-safety procedures, and company guidelines. It also supervises and coaches direct reports, completes performance reviews, and provides feedback to store and division leadership.

This position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information with honesty and integrity, and supporting customers including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to stand for extended periods and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.

Nice To Haves

• Bachelor’s degree.
• Experience with and knowledge of Point of Sale (POS) systems.

Responsibilities

• Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Interview, select, and hire candidates for the online shopping department.
• Meet product-flow demands and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them once they meet or exceed goals.
• Ensure associates follow local, state, and federal laws, food-safety procedures, and company guidelines.
• Train associates on the functions and duties of order selector and customer attendant roles.
• Lead the team in planning, implementing, and executing e-Commerce initiatives.
• Achieve or exceed weekly, period, and annual sales and wage budgets, as well as other goals, including customer satisfaction and repeat sales.
• Assist in analyzing and responding to the competitive landscape.
• Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
• Use best practices to determine appropriate substitutions for out-of-stock items.
• Follow processes to streamline order collection, products, checkouts, and delivery.
• Report inventory issues, including out-of-stock items, to department heads in a timely manner.
• Troubleshoot equipment and devices for the e-Commerce department.
• Provide feedback on operational plans and programs to the store management team, district manager, field specialist, coordinators, and division e-Commerce manager.
• Report item shelf-allocation issues to the division KOMPASS team.
• Monitor and control department expenses.
• Ensure preventative maintenance is performed on department equipment.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full-time and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED