Store Management/E-Commerce Supervisor

Kroger•Avondale, AZ

About The Position

Manage the day-to-day operations of the store’s e-Commerce department to achieve sales objectives, goals, and budgets. The role is responsible for staffing the department and developing associates to achieve desired results, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The supervisor leads the team in meeting customer expectations for shopping ease, variety, freshness, and cleanliness, and in planning and executing e-Commerce initiatives. The role oversees order fulfillment, substitutions, order collection, checkout and delivery processes, department expenses, equipment maintenance, inventory reporting, and operational troubleshooting. The supervisor also coaches and evaluates direct reports and communicates with store and division stakeholders about operational plans and issues.

Requirements

High school diploma or GED.
Proven supervisory experience.
Prior experience in the selection and hiring process.
Strong organizational skills.
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
Ability to stand for extended periods and/or walk constantly.
Ability to stoop, kneel, or crouch several times per hour.
Proficiency in Microsoft Office.
Excellent oral and written communication skills.
Strong leadership skills.

Nice To Haves

Bachelor’s degree.
Experience with and knowledge of Point of Sale (POS).

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
Interview, select, and hire candidates for the online shopping department.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify them after they meet or exceed goals.
Ensure associates follow local, state, and federal laws, food-safety procedures, and company guidelines.
Train associates on the functions and duties of order selector and customer attendant roles.
Lead the team in planning, implementing, and executing e-Commerce initiatives.
Achieve or exceed weekly, period, and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction and repeat sales.
Assist with analysis of and response to the competitive landscape.
Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
Execute best practices for selecting appropriate substitutions when items are out of stock.
Follow processes for streamlining order collection, products, checkouts, and delivery.
Report inventory issues, such as out-of-stock items, to department heads in a timely manner.
Troubleshoot equipment and devices used by the e-Commerce department.
Provide feedback to the store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans and programs.
Report item shelf-allocation issues to the division KOMPASS team.
Monitor and control department expenses.
Ensure preventative maintenance is performed on all department equipment.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.