Store Management/E-Commerce Supervisor

Kroger • Surprise, AZ

7d

About The Position

The E-Commerce Supervisor manages the day-to-day operations of the store’s e-Commerce department to achieve sales objectives, goals, and budgets. The role is responsible for staffing the department, developing associates, and ensuring that customers can shop easily and find the expected variety, freshness, and cleanliness. The supervisor demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position leads e-Commerce initiatives and monitors sales, wages, expenses, customer satisfaction, inventory issues, order fulfillment, substitutions, and department equipment. It also supervises and coaches direct reports, completes performance reviews, and provides feedback to associates and management stakeholders.

Requirements

• High school diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to stand for extended periods and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.

Nice To Haves

• Bachelor’s degree.
• Experience with and knowledge of Point of Sale (POS).

Responsibilities

• Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Interview, select, and hire candidates for the online shopping department.
• Meet product-flow demands and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them when they meet or exceed goals.
• Ensure associates follow applicable local, state, and federal laws, food-safety procedures, and company guidelines.
• Train associates on the functions and duties of order selector and customer attendant roles.
• Lead the team in planning, implementing, and executing e-Commerce initiatives.
• Achieve or exceed sales, wage-budget, and other targeted goals, including customer satisfaction that encourages repeat sales.
• Assist with analyzing and responding to the competitive landscape.
• Ensure orders are filled accurately or with appropriate comparable substitutes in a timely and effective manner.
• Apply best practices for selecting substitutions when items are out of stock.
• Follow processes to streamline order collection, product handling, checkout, and delivery.
• Report inventory issues, including out-of-stock items, to department heads in a timely manner.
• Troubleshoot equipment and devices used by the e-Commerce department.
• Provide feedback on operational plans and programs to store management, the district manager, field specialists, coordinators, and the division e-Commerce manager.
• Report item shelf-allocation issues to the division KOMPASS team.
• Monitor and control department expenses.
• Ensure preventative maintenance is performed on department equipment.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act with honesty and integrity when handling customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED