Store Leader

kate spade new york•Tampa, FL

5d•$30 - $45

About The Position

The Store Leader leads the store to maximize productivity and profitability by building a high-performing team, elevating Kate Spade New York’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role sets the tone, models brand behaviors, and cultivates an inclusive culture in which associates can thrive as their authentic selves. The Store Leader owns store financial performance, team development, client experience, brand presentation, and operational compliance. This includes forecasting and planning against sales and productivity goals, analyzing business trends, coordinating with cross-functional partners, and maintaining compelling, brand-right displays and store standards. The role oversees staffing, scheduling, payroll, inventory, safety, and security while ensuring the team consistently delivers premium service.

Requirements

At least 3 years of store leadership experience in retail or service; a combination of education and experience will be considered.
Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Ability to work in a fast-paced environment.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Luxury or premium retail experience.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including CRM and client-book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs such as conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS.
Empower the team to resolve customer issues and use social selling programs, including live-stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, and motivate a high-performing team.
Set goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
Recognize strong performance and address underperformance through targeted development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture.
Forecast, plan, and deliver against store sales and productivity goals.
Analyze selling reports and business trends to identify opportunities and implement action plans.
Collaborate with leadership and cross-functional partners, including visual, operations, HR, merchandising, and marketing, to execute strategies.
Communicate the brand’s aesthetic, philosophy, and lifestyle to team members and clients.
Ensure visual directives and store maintenance standards are followed, with compelling brand-right displays and windows.
Oversee opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain appropriate sales-floor coverage.
Protect inventory integrity through accurate markdown, transfer, damage, shipping, and receiving processes.
Ensure compliance with loss-prevention, safety, and policy standards, and lead regular store meetings.
Use Microsoft Office and CRM systems for reporting, communication, and operational tasks.