Store Leader

Tapestry•Fort Worth, TX

About The Position

The Store Leader leads a Kate Spade New York store to maximize productivity and profitability by building a high-performing team, elevating the service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role sets the tone for the store, models brand behaviors, and cultivates an inclusive culture in which associates can thrive as their authentic selves. The Store Leader owns store financial performance, develops and coaches the team, delivers a premium client experience, and ensures the brand’s aesthetic and visual standards are consistently represented. The role also oversees store operations, staffing, compliance, and inventory integrity while collaborating with leadership and cross-functional partners to achieve business goals.

Requirements

At least 3 years of store leadership experience in retail or service.
Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.
Ability to work in a fast-paced environment.
Strong English language proficiency.
For EU roles, ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or premium retail experience.
A combination of education and experience may be considered.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including consistent CRM and client book usage, proactive outreach, thank-you follow-ups, and performance against KPIs such as conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS.
Empower the team to resolve customer issues promptly and use social selling programs, including live stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, and motivate a high-performing team that reflects the brand’s values.
Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
Recognize and reward strong performance and address underperformance through targeted development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture that supports associate growth and authenticity.
Own store financial performance by forecasting, planning, and delivering against sales and productivity goals.
Analyze selling reports and business trends to identify opportunities and implement action plans.
Collaborate with leadership and cross-functional partners, including visual, operations, HR, merchandising, and marketing, to execute business strategies.
Communicate Kate Spade New York’s aesthetic, philosophy, and lifestyle to team members and clients.
Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right displays and window storytelling.
Oversee store operations, including opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
Ensure compliance with loss prevention, safety, and policy standards, and lead regular store meetings.
Use Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.