Store Leader

kate spade new york•Fort Worth, TX

8d•$30 - $45

About The Position

The Store Leader leads a Kate Spade New York store to maximize productivity and profitability by building a high-performing team, elevating the service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role models brand behaviors and cultivates an inclusive culture where associates can thrive as their authentic selves. The Store Leader owns store financial performance, develops and manages talent, delivers a premium client experience, and ensures consistent execution of visual, operational, and compliance standards. The role collaborates with leadership and cross-functional partners to execute business strategies and uses reporting, Microsoft Office, and CRM systems to support store performance.

Requirements

At least 3 years of store leadership experience in retail or service; a combination of education and experience will be considered.
Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or premium retail experience.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.
Strong English language proficiency for EU roles.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including CRM and client book use, proactive outreach, follow-ups, and KPIs such as conversion, average order value, units per transaction, virtual appointments, ship-from-store, and BOPIS.
Empower the team to resolve customer issues and use social selling programs, including live-stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, motivate, and develop a high-performing team that reflects the brand's values.
Set goals, provide coaching and performance management, conduct regular check-ins and annual evaluations, recognize strong performance, and address underperformance through development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture.
Own store financial performance by forecasting, planning, and delivering sales and productivity goals.
Analyze sales reports and business trends, identify opportunities, and implement action plans.
Collaborate with leadership and visual, operations, HR, merchandising, and marketing partners to execute business strategies.
Communicate the brand's aesthetic, philosophy, and lifestyle to team members and clients.
Ensure visual directives and store maintenance standards are followed, creating brand-right displays and window storytelling.
Oversee opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain appropriate sales-floor coverage.
Protect inventory integrity through accurate markdown, transfer, damage, shipping, and receiving processes.
Ensure compliance with loss-prevention, safety, and policy standards, and lead regular store meetings.
Use Microsoft Office and CRM systems for reporting, communication, and operational tasks.