Store Leader

Tapestry•Charlotte, NC

About The Position

The Store Leader is responsible for leading the store to maximize productivity and profitability by building a high-performing team, elevating the Kate Spade New York service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role sets the tone, models brand behaviors, and cultivates an inclusive culture where associates can thrive as their authentic selves. The Store Leader owns store financial performance and team development, delivers a premium client experience, and ensures that brand presentation, operational procedures, and compliance standards are upheld. The role works with leadership and cross-functional partners to execute business strategies and support the Kate Spade New York brand.

Requirements

At least 3 years of store leadership experience in retail or service.
Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.
Ability to work in a fast-paced environment.
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays (for EU).
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or premium retail experience is preferred.
A combination of education and experience will be considered.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including consistent CRM and client book usage, proactive outreach, thank-you follow-ups, and achievement of sales and service KPIs.
Empower the team to resolve customer issues and use social-selling programs, including live-stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, and motivate a high-performing team that reflects brand values.
Set clear goals; coach and manage performance through regular check-ins and annual evaluations; recognize strong performance and address underperformance with development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture that supports associate growth and authenticity.
Forecast, plan, and deliver against store sales and productivity goals; analyze reports and business trends and implement action plans.
Collaborate with leadership and cross-functional partners, including visual, operations, HR, merchandising, and marketing, to execute strategies.
Communicate the brand’s aesthetic, philosophy, and lifestyle to team members and clients.
Execute visual directives and maintain store standards, creating brand-right storytelling through displays and windows.
Oversee operational procedures, including opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain optimal sales-floor coverage.
Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
Ensure compliance with loss prevention, safety, and policy standards, and lead regular store meetings.
Use Microsoft Office and CRM systems for reporting, communication, and operational tasks.