Store Leader - Las Olas

Warby Parker•Fort Lauderdale, FL

11d

About The Position

Warby Parker is seeking a Store Leader to lead a retail store and build a team of service-minded Managers, Opticians, and Advisors. The Store Leader is responsible for the store’s operational performance, customer experience, team development, and financial targets. The role represents Warby Parker’s values, maintains consistent company processes, and fosters an inclusive, effective workplace. Store Leaders also collaborate with peers and attend company leadership training, including the annual Store Leader Summit.

Requirements

At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record of top performance.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
Clear, honest, and empathetic communication skills, including the ability to make difficult decisions.
Organization, entrepreneurial initiative, and willingness to take calculated risks to deliver results.
Strong interpersonal and collaboration skills.
Resourceful problem-solving and out-of-the-box thinking.
Curiosity and willingness to question and improve existing practices.
Ability to inspire a team by communicating the company’s vision and purpose.
Strong interest in business, technology, and fashion.
Willingness to work long hours when required.
Passion for providing excellent customer service.
Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Represent and communicate Warby Parker’s values and philosophy to customers and team members.
Execute and improve operational activities to meet financial targets and customer experience goals.
Follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the store team.
Coordinate store events with the Marketing team.
Implement and develop procedures to protect company inventory and assets.
Follow and enforce risk-management and safety protocols.
Recruit, onboard, train, and develop an engaged and effective team.
Lead biannual performance and development reviews for each store team member.
Model excellent customer service and Warby Parker’s core values.
Create an inclusive workplace by treating teammates and customers with respect.
Attend company leadership trainings, including the annual Store Leader Summit.

Benefits

Health, vision, and dental insurance
Life and AD&D insurance
Paid sick leave
Paid holidays
Vacation days per year
Retirement savings plan (401(k))
Parental leave, including for non-birthing parents
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support
Optical Education Reimbursement
Free eyewear
Eligible employees may receive variable compensation in addition to base salary or hourly pay.