Store Leader - Las Olas

Warby Parker • Fort Lauderdale, FL

10d

About The Position

Warby Parker is seeking a motivated Store Leader to help build and lead its retail business. The Store Leader manages a team of Managers, Opticians, and Advisors, guiding them in executing store processes and delivering excellent customer experiences. The role is accountable for store operations, customer experience goals, team performance, and financial targets. It includes opportunities to collaborate with peers and attend company leadership training, including the annual Store Leader Summit.

Requirements

• At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record as a top performer.
• Ability to build, coach, and retain a high-performing team that achieves sales, operational, and financial goals.
• Clear, honest, and empathetic communication skills, including the ability to make difficult decisions.
• Organized, entrepreneurial, and willing to take calculated risks to deliver results.
• Strong collaboration and interpersonal skills.
• Resourceful problem-solving skills and ability to think creatively.
• Curiosity and willingness to question and improve existing practices.
• Ability to inspire a team by communicating the company’s vision and purpose.
• Strong interest in business, technology, and fashion.
• Willingness to work long hours when required.
• Passion for providing excellent customer service.
• Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Represent and communicate Warby Parker’s values and philosophy to customers and team members.
• Execute and improve operational activities to meet financial targets and customer experience goals.
• Follow company-wide processes to maintain brand consistency.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with the Marketing team.
• Implement and develop procedures to protect inventory and company assets.
• Follow and enforce risk-management and safety protocols.
• Recruit, onboard, train, and develop an engaged and effective team.
• Lead biannual performance and development reviews for each store team member.
• Model excellent service and Warby Parker’s core values.
• Promote an inclusive workplace by treating teammates and customers with respect.
• Attend company leadership trainings, including the annual Store Leader Summit.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• 401(k) retirement savings plan for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed