Store Leader - Coconut Grove

Warby Parker • Miami, FL

1d

About The Position

Warby Parker is seeking a motivated Store Leader to help lead its growing retail business. The Store Leader builds and leads a team of Managers, Opticians, and Advisors to execute store processes and deliver excellent customer experiences. The role is accountable for guiding the team toward individual performance goals and the company’s financial targets, while maintaining operational excellence and representing Warby Parker’s values. The position also offers opportunities to share knowledge and collaborate with peers through the annual Store Leader Summit.

Requirements

• At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record as an established top performer.
• Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
• Clear, honest, and empathetic communication skills, including the ability to make tough decisions.
• Organized, entrepreneurial approach and willingness to take calculated risks to deliver results.
• Strong interpersonal skills and ability to collaborate.
• Resourceful problem-solving and out-of-the-box thinking.
• Curiosity and willingness to question and improve existing practices.
• Ability to inspire a team by promoting the company’s vision and purpose.
• Strong interest in business, technology, and fashion.
• Willingness to work long hours when required.
• Passion for providing excellent service.
• Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Represent and communicate Warby Parker’s values and philosophy to customers and team members.
• Execute and improve store operations to meet financial targets and customer experience goals.
• Follow company-wide processes to maintain brand consistency.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with the Marketing team.
• Implement existing procedures and create new procedures to protect company inventory and assets.
• Follow and enforce risk-management and safety protocols.
• Recruit, onboard, train, and develop store team members to build an engaged and effective team.
• Lead biannual performance and development reviews for each store team member.
• Model excellent service and Warby Parker’s core values.
• Foster an inclusive workplace by treating teammates and customers with respect.
• Attend company leadership trainings, including the annual Store Leader Summit.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees who work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed