Sales Supervisor - Coconut Grove

ALICE + OLIVIA•Miami, FL

4d•Onsite

About The Position

A Sales Supervisor drives the business forward by providing an exceptional customer experience and building lasting client relationships. The role leads by example, sets the pace on the sales floor, and partners with the management team to foster teamwork and creativity. The Sales Supervisor is expected to demonstrate leadership and serve as a role model. The company’s mission includes creating a unique customer experience and developing leaders through confidence, knowledge, and a stylist’s mentality.

Requirements

Previous management experience is preferred but not required.
Previous sales experience is preferred but not required.
Ability to bend, open, lift, carry, and move merchandise and fixtures weighing up to 25 pounds as needed.
Ability to stand and walk continuously and move throughout all store areas to remain accessible to customers.
Ability to occasionally climb ladders as needed.
Ability to work daily with telephone, POS, and computer equipment.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.

Nice To Haves

Previous management experience.
Previous sales experience.

Responsibilities

Meet personal and store sales goals by ensuring each customer receives outstanding customer service.
Develop and maintain lasting client relationships to establish returning client business.
Reach out to clients by email, phone, and text to strengthen relationships.
Use the company’s selling culture and training tools to meet and exceed KPI expectations.
Learn and speak about collection trends to help build stronger stylists.
Maintain organization, upkeep, and cleanliness in the front and back of house.
Participate in all Divisions of Responsibility to support the business and develop as a well-rounded leader.
Maintain a sales floor that is well-kept and reflects the brand.
Maintain an active sales floor presence to assist and coach staff in building strong client relationships.
Partner with the team to complete opening and closing checklists, shipments, Divisions of Responsibility, and overall store standards; manage these duties independently when working with one-person coverage.
Remain open to coaching and feedback to continuously develop in the role.
Actively support Diversity, Equity, and Inclusion initiatives.