Store Leader - Coconut Grove

Warby Parker • Miami, FL

2h

About The Position

Warby Parker is seeking a Store Leader to lead the success of its Coconut Grove retail location. Similar to a Store Manager at other brands, this role oversees a team of Managers, Opticians, and Advisors and is accountable for delivering excellent customer experiences and achieving individual performance and company financial goals. The Store Leader leads store operations, scheduling and payroll, inventory protection, safety, recruitment, onboarding, training, and team development. The role also coordinates store events with Marketing, upholds company-wide processes and values, and participates in leadership training, including the annual Store Leader Summit.

The position calls for an established retail management performer with strong leadership, communication, organizational, and problem-solving skills. The Store Leader is expected to foster an inclusive and effective team, provide wonderful customer service, and be willing to work long hours when required.

Requirements

• At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record as an established top performer.
• Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
• Clear, honest, and empathetic communication skills and the ability to make difficult decisions.
• Strong organization, initiative, and willingness to take calculated risks to achieve results.
• Strong collaboration and interpersonal skills.
• Resourceful problem-solving skills and ability to think creatively.
• Curiosity and willingness to question and improve existing practices.
• Ability to inspire a team by communicating the company's vision and purpose.
• Strong interest in business, technology, and fashion.
• Willingness to work long hours when required.
• Passion for providing excellent customer service.
• Must not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Represent and communicate Warby Parker's values and philosophy to customers and team members.
• Execute and improve store operations to meet financial targets and customer experience goals.
• Follow company-wide processes to maintain brand consistency.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with the Marketing team.
• Implement existing procedures and create new ones to protect company inventory and assets.
• Follow and enforce risk management and safety protocols.
• Recruit, onboard, train, and develop an engaged and effective team.
• Lead biannual performance and development reviews for each store team member.
• Model excellent customer service and Warby Parker's core values.
• Create an inclusive workplace by treating teammates and customers with respect.
• Attend company leadership trainings, including the annual Store Leader Summit.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave for full-time employees.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• 401(k) retirement savings plan for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan for full-time employees.
• Employee Assistance Program (EAP) for full-time employees.
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear for full-time employees.
• Employee Assistance Program (EAP) for part-time employees.
• Employee Stock Purchase Plan for part-time employees.
• Free eyewear for part-time employees.
• Paid sick leave for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed