Store Lead - Castleton Square - Full time
About The Position
The Store Lead supports the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and serving as Leader on Duty (LOD). The role represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The Store Lead helps develop associates through training and timely coaching, partners with the Store Manager on performance concerns, and contributes to a positive work environment through feedback and development initiatives. The position also supports store productivity and profitability through operational and product knowledge, customer service, payroll processing, schedule adjustments, and stockroom organization. The Store Lead helps ensure environmental standards and safety requirements are met.
Requirements
- High school diploma or equivalent.
- 1–3 years of previous retail experience.
- Must be at least 18 years old.
- Excellent customer engagement skills.
- Detail oriented, with the ability to prioritize tasks.
- Ability to work in a team environment and give and receive performance-based feedback.
- Willingness to embrace self-development.
- Effective communication skills.
- Adaptability and flexibility in response to changing priorities.
- Excellent time management, planning, and organizational skills.
- Proficient in Microsoft Office.
- Ability to learn and adapt to internal applications.
- Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
- Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 pounds.
Responsibilities
- Train associates and provide in-the-moment coaching to support talent development.
- Partner with the Store Manager to address associate performance concerns.
- Support and participate in company training and development initiatives.
- Foster a positive work environment and provide direct, objective feedback in a timely manner.
- Assess associate performance and provide appropriate feedback daily and during annual performance reviews.
- Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
- Model and encourage exceptional customer service, maintain high store standards, and protect the integrity of the brand.
- Represent the company in a professional and positive manner.
- Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in key store initiatives.
- Participate in the Leader on Duty program by providing an exceptional shopping experience and driving store profitability while leveraging payroll.
- Process payroll weekly.
- Modify the schedule based on business conditions.
- Help maintain a clean, organized, and efficient stockroom in accordance with company policies.
- Ensure environmental (CRE) standards and safety requirements are met.
- Complete cash-wrap operations and opening and closing procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
